Online Shopping Operations Manager

Sainsbury's; Sutton; On-site; GBP 40,000 - 64,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and drinks for colleagues

Pension matching

Share scheme

Wellbeing support

Cycle to Work

Job summary

Sainsbury's is seeking an Online Manager to lead a dedicated online picking and delivery team, ensuring seamless service for in-store and online customers. You will coach shoppers and drivers, drive safety, and partner with store leadership to optimize the overall shopping experience.

Strong track record in frontline leadership and customer service is essential, with experience in performance management, disciplinaries, and payroll accuracy.

Qualifications

• Brilliant customer service and coaching colleagues to do the same.
• Experience leading a team in a fast-paced, customer-facing environment.
• Operational leadership in absence of senior managers.
• Proven track record meeting KPIs across sales, availability, and customer satisfaction.
• Experience managing employee relations issues, including performance and absence.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service.
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
• Collaborate with other managers to ensure the success of shopping experience of the overall store.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Skills

Customer service

Team leadership

Performance management

KPI monitoring

Disciplinary handling

Job description

Sainsbury's is seeking an Online Manager to lead a dedicated online picking and delivery team, ensuring seamless service for in-store and online customers. You will coach shoppers and drivers, drive safety, and partner with store leadership to optimize the overall shopping experience.

Strong track record in frontline leadership and customer service is essential, with experience in performance management, disciplinaries, and payroll accuracy.