Online Store Operations Manager

Sainsbury's Supermarkets Ltd; Oxford; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Discount Card

Annual Bonus

Free food & drinks

Holiday entitlement

Pension matching

Share scheme

Wellbeing support

Cycle to Work

Gym discounts

Job summary

Sainsbury's Supermarkets Ltd in Oxford is seeking an online services manager to lead the in-store online team responsible for picking and delivery. You will mentor shoppers and drivers, ensure a seamless customer experience, and collaborate with store leadership to optimise overall store performance.

The role requires strong people management, coaching, and KPI delivery, with a focus on safe operation and excellent service levels for both online and in-store customers.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
• Collaborate with other managers to ensure the success of shopping experience of the overall store
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Job description

Sainsbury's Supermarkets Ltd in Oxford is seeking an online services manager to lead the in-store online team responsible for picking and delivery. You will mentor shoppers and drivers, ensure a seamless customer experience, and collaborate with store leadership to optimise overall store performance.

The role requires strong people management, coaching, and KPI delivery, with a focus on safe operation and excellent service levels for both online and in-store customers.