Online Delivery Operations Lead

Sainsbury's; Sutton Coldfield; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free meals

Generous holiday entitlement

Pension – employer matching

Sainsbury’s share scheme

Wellbeing support

Colleague networks

Cycle to Work

Gym membership offers

Job summary

Sainsbury's is seeking a Lead Online Manager to oversee the online delivery operation, ensuring on-time performance and high service levels for customers. You will lead a team of managers, drive KPI performance, and work with the store leadership team on trading activities.

The role requires strong leadership, data-driven decision making, and experience managing complex people matters. You will drive efficiency, engagement, and inclusive teamwork in a fast-paced environment.

Qualifications

• Experience leading large teams in fast-paced, customer-focused environments.
• Proven track record delivering strong KPIs and customer satisfaction.
• Experience managing complex people matters with fairness and judgement.
• Ability to lead change and embed new ways of working across teams.
• Comfortable working with data to drive decisions and performance.

Responsibilities

• Direct a team of managers to deliver online delivery operations on time and to standard.
• Review data, monitor KPIs, and ensure compliance with processes.
• Plan for key trading events in collaboration with the store leadership team.
• Oversee overnight store operations, model high standards, and drive efficiency.
• Manage pay, scheduling, training, and employee relations activities.

Skills

People leadership

Data & KPI analysis

Customer experience

Change management

Employee relations

Operational leadership

Job description

Sainsbury's is seeking a Lead Online Manager to oversee the online delivery operation, ensuring on-time performance and high service levels for customers. You will lead a team of managers, drive KPI performance, and work with the store leadership team on trading activities.

The role requires strong leadership, data-driven decision making, and experience managing complex people matters. You will drive efficiency, engagement, and inclusive teamwork in a fast-paced environment.