Online Delivery Operations Lead

Sainsbury's; Aylesbury; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Discount card—10% off shopping at S&?

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Cycle to Work scheme

Gym offers

Job summary

Sainsbury's is seeking a Lead Online Manager to drive the online delivery operation, oversee a team of managers, and ensure on-time deliveries across our online platform. This role emphasizes data-driven decision making, KPI awareness, and seamless collaboration with the store leadership team.

You will coach managers, manage scheduling and performance, and handle employee relations with fairness while maintaining a strong customer focus and operational excellence.

Qualifications

• Experience leading large teams in a fast-paced, customer-focused environment.
• Proven ability to drive KPIs and store performance via teams.
• Experience handling sensitive people matters with fairness and judgement.
• Track record of embedding new ways of working and systems.
• Ability to lead change and maintain inclusion in teams.

Responsibilities

• Direct a small team of managers to deliver the online delivery operation of the supermarket, ensuring on-time deliveries.
• Review data and ensure compliance with processes and procedures.
• Plan for upcoming trading activities in collaboration with store leadership.
• Oversee overnight store operations and coach for high standards and efficiency.
• Lead people management, including scheduling, training, and employee relations.

Skills

Leadership

People management

Data-driven decision making

KPI interpretation

Change management

Operational excellence

Job description

Sainsbury's is seeking a Lead Online Manager to drive the online delivery operation, oversee a team of managers, and ensure on-time deliveries across our online platform. This role emphasizes data-driven decision making, KPI awareness, and seamless collaboration with the store leadership team.

You will coach managers, manage scheduling and performance, and handle employee relations with fairness while maintaining a strong customer focus and operational excellence.