Online Assistant

TN United Kingdom; Ipswich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in retail is seeking an Online Assistant to enhance the shopping experience for online customers. The role involves selecting products, handling customer queries, and ensuring efficient store operations. Ideal candidates will be flexible, detail-oriented, and enthusiastic about customer service, with opportunities for growth and development.

Benefits

10% discount card

Free food and hot drinks

Generous holiday entitlement

Pension matching

Share schemes

Shopping discounts

Wellbeing support

Qualifications

• Must be above the school-leaver age.
• Must have Right to Work in the UK.
• Comfortable with early shifts and physical work.

Responsibilities

• Picking and selecting products for online orders.
• Dealing with customer queries and processing orders.
• Supporting delivery drivers and maintaining store cleanliness.

Skills

Customer service

Attention to detail

Flexibility

Job description

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1. Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps, or providing brilliant substitutions when products are out of stock.
2. Using a handset that plans your route around the store, indicating what you need to select and how long you have to complete each shop.
3. Working behind the scenes by dealing with customer queries, processing orders, and helping to load vans for our Home Delivery Drivers.
4. Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help.
5. Building great knowledge about our products, services, and promotions to provide recommendations.
6. Working flexibly across the store as required.

What makes a great Sainsbury’s Colleague:

1. Happy with early morning starts (most shifts begin at 4am) and working in a fast-paced, physical, and high-energy environment, often alone but also thriving as part of a team.
2. Friendly and welcoming with a genuine enthusiasm for helping customers.
3. Enjoys working in a fast-paced, physical, and high-energy environment, using initiative to solve problems and taking responsibility for tasks.
4. Willing to work flexibly and productively to a high standard across the store; fully trained in various skills with opportunities to learn and develop.
5. Comfortable learning to use new digital tools and technology, and able to move shopping containers weighing up to 15KG.
6. Has great attention to detail, keeps the store clean and clutter-free, and aims to create the best shopping experience for customers.

Working for us has great rewards:

We value our colleagues and offer market-leading benefits and training:

1. Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
2. Free food and hot drinks – provided for colleagues in all stores.
3. Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
4. Pension – company matches between 4-7.5% of your contributions.
5. Sainsbury’s share schemes – buy shares at discounted prices.
6. Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
7. Wellbeing support – including free access to our Employee Assistance Programme for support and guidance.

Additional Information:

Our stores are fast-paced environments where no two days are the same. As an Online Assistant, you’ll deliver a joyful shopping experience for our online customers.

• You must be above the school-leaver age in your country.
• If shifts are earlier than 6am or later than 11pm, you need to be at least 18 years old.
• You must have Right to Work in the UK.

Our commitment to inclusion:

We are dedicated to being an inclusive retailer, supporting colleagues with family leave, resources, and diverse networks. We offer development opportunities and celebrate diversity. If you need reasonable adjustments during application or interview, please let us know.