Online Assistant

Sainsbury's; Bury St Edmunds; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading retailer as an Online Assistant, where you will be responsible for picking products for online customers, ensuring quality service, and supporting a fast-paced store environment. Enjoy flexible shifts and a range of benefits including discounts and a supportive workplace culture.

Benefits

10% discount card

Free food and hot drinks

Generous holiday entitlement

Company pension contributions

Share schemes

Shopping discounts

Wellbeing support

Qualifications

• Must be above the school-leaving age.
• Must have the Right to Work in the UK.

Responsibilities

• Picking and selecting products for online orders.
• Handling customer queries and processing orders.
• Providing excellent customer service.

Skills

Customer Service

Flexibility

Attention to Detail

Job description

What you’ll be doing:

• Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps, or providing excellent substitutions when products are out of stock.
• Using a handset that plans your route around the store, indicating what you need to select and how long you have to complete each shop.
• Handling customer queries, processing orders, and assisting with loading vans for Home Delivery Drivers behind the scenes.
• Consistently providing excellent customer service, supporting with questions, and proactively offering help.
• Building extensive knowledge about our products, services, and promotions to offer helpful recommendations.
• Working flexibly across the store as needed.

What makes a great Sainsbury’s Colleague:

• Willing to start early (most shifts begin at 4am) and work in a fast-paced, physical, high-energy environment, often independently but also as part of a team.
• Friendly, welcoming, with genuine enthusiasm for helping customers.
• Enjoys working in a dynamic environment, using initiative to solve problems, and taking responsibility for tasks.
• Flexible and committed to working productively to a high standard across the store; fully trained in various skills with opportunities to learn and develop.
• Comfortable learning to use new digital tools and technology, and capable of moving shopping containers weighing up to 15kg.
• Attentive to detail, maintaining a clean and clutter-free store, and striving to create the best shopping experience for customers.

Working for us has great rewards:

We value our colleagues and offer market-leading benefits and training, including:

• Discount card: 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s every Friday and Saturday, and 15% off at Argos on pay days.
• Free food and hot drinks: Provided for colleagues in all our stores.
• Generous holiday entitlement: Based on hours worked, plus maternity and paternity leave.
• Pension: Company matches between 4-7.5% of your contributions.
• Sainsbury’s share schemes: Opportunity to buy shares at discounted prices.
• Shopping discounts: Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
• Wellbeing support: Including free access to our Employee Assistance Programme for confidential support and guidance.

Please note: Our vacancies may close quickly, so we encourage early applications.

An inclusive place to work and shop:

We are committed to being a truly inclusive retailer where every colleague can reach their full potential, and every customer feels welcome. We offer support such as enhanced discretionary leave for families, resources for colleagues, and internal networks to promote representation and remove barriers. We provide development opportunities, mentorship, training, and celebrate diversity through various initiatives. For more details on our inclusivity efforts, please visit here.

If you require reasonable adjustments during the application or interview process, please inform us, and we will support you.

Responsibilities:

Working in our stores:

Our stores are fast-paced, community-centric environments where food is our passion. As an Online Assistant, you will deliver a joyful shopping experience for our online customers, ensuring they receive everything they ordered from Sainsbury’s.

Eligibility:

• You must be above the school-leaving age in your country (School leaving age - GOV.UK).
• If shifts include hours before 6am or after 11pm, you must be at least 18 years old.
• You must have the Right to Work in the UK.