Online Assistant

Sainsbury's; Ipswich; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic Online Assistants to join their dynamic team. This hands-on role involves ensuring customer orders are fulfilled accurately, whether on the shop floor or in the online warehouse. You will be responsible for selecting high-quality products and assisting with customer queries, all while working with new technology. The company prides itself on inclusivity and offers a supportive environment where you can thrive. With competitive pay and a variety of perks, this is an exciting opportunity for those who enjoy a fast-paced work environment and are committed to customer satisfaction.

Benefits

Nightshift premium

10% discount card

Free food and hot drinks

Generous holiday entitlement

Shopping discounts

Generous maternity and paternity leave

Pension matching

Share schemes

Wellbeing support

Qualifications

• Must be at least 18 years old for shifts covering early or late hours.
• Comfortable working with new technology and active tasks.

Responsibilities

• Pick customer orders with care for quality products.
• Support customer queries and process orders efficiently.

Skills

Attention to detail

Customer service

Comfortable with technology

Ability to lift up to 15kg

Education

Passed school leaver’s age

Job description

Love food, shopping and fast-paced work? Joining our team as an Online Assistant could be the role for you! This is a hands-on job that makes our online customer orders happen, from the second they click the order button on our website to the moment their shopping lands on their doorstep.

As an Online Assistant you could be on the shop floor picking our customers’ orders, taking real care to select the best quality products and making every effort to give them exactly what they have asked for. Or you could be working in our online warehouse, supporting with customer queries, processing orders through the tills and even working with our online Drivers to load their vans so they’re ready to hit the road on-time.

Whichever area you’re working in, you’ll take pride in doing the right thing for our customers and have a keen attention to detail. It’s important you are also comfortable working with new technology and being active, including lifting and moving shopping containers up to 15kg.

We aim to make everyone who joins us be the best they can be and are committed to being a fully inclusive retailer where our customers love to shop, and our colleagues love to work!

If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.

Sainsbury's will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please visit: https://www.gov.uk/know-when-you-can-leave-school

Alongside a market leading rate of pay, we also offer a great range of benefits for all our colleagues:

1. Nightshift premium - in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable).
2. Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
3. Free food and hot drinks provided for Colleagues in all our stores.
4. Generous holiday entitlement - based on the hours you work.
5. Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
6. Family leave – generous maternity and paternity leave.
7. Pension – Sainsbury’s will match between 4-7.5% of your pension contributions.
8. Sainsbury’s share schemes – allowing you to buy Sainsbury’s shares at discounted prices and the option to buy shares monthly from your gross salary to build up an investment.
9. Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.