Online Assistant

TN United Kingdom; Bury St Edmunds; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retailer in the UK is seeking an Online Assistant who will enhance the shopping experience for online customers. The role involves selecting products, assisting with customer queries, and ensuring a smooth delivery process. Ideal candidates will thrive in a fast-paced environment and possess strong customer service skills. The position offers flexible working hours and numerous benefits, including discounts and wellbeing support.

Benefits

10% discount card

Free food and hot drinks

Generous holiday entitlement

Pension matching contributions

Sainsbury’s share schemes

Shopping discounts

Wellbeing support

Qualifications

• Must be above school-leaver age.
• Comfortable with early morning starts and physical work.

Responsibilities

• Picking and selecting products for online orders.
• Handling customer queries and processing orders.
• Building knowledge about products and services.

Skills

Customer Service

Problem Solving

Flexibility

Attention to Detail

Job description

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1. Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps – or providing excellent substitutions when products are out of stock.
2. Using a handset that plans your route around the store, guiding you on what you need to select and how long you have to complete each shop.
3. Working behind the scenes to handle customer queries, process orders, and assist with loading vans for Home Delivery Drivers.
4. Always prepared to serve customers brilliantly, supporting with any questions and proactively offering help.
5. Building great knowledge about our products, services, and promotions to provide helpful recommendations.
6. Working flexibly across the store as required.

What makes a great Sainsbury’s Colleague:

1. Comfortable with early morning starts (most shifts begin at 4am) and working in a fast-paced, physical, high-energy environment, often alone but also thriving in a team.
2. Friendly and welcoming with a genuine enthusiasm for helping customers.
3. Enjoys working in a fast-paced, physical environment, using initiative to solve problems and taking responsibility for tasks.
4. Willing to work flexibly and productively across the store, with opportunities to learn and develop new skills.
5. Comfortable learning to use new digital tools and technology, and capable of moving shopping containers up to 15KG.
6. Has great attention to detail, keeps the store clean and clutter-free, and aims to create the best shopping experience.

Working for us has great rewards:

We value our colleagues and offer market-leading benefits and training:

1. Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks; increasing to 15% at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
2. Free food and hot drinks – provided in all our stores.
3. Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
4. Pension – company matches between 4-7.5% of your contributions.
5. Sainsbury’s share schemes – buy shares at discounted prices.
6. Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
7. Wellbeing support – including free access to our Employee Assistance Programme for support and guidance.

Please note that vacancies may close quickly, so we encourage early applications.

Working in our stores:

Our stores are fast-paced, customer-focused environments where food is our passion. As an Online Assistant, you’ll deliver a joyful shopping experience for our online customers.

• You must be above the school-leaver age in your country.
• If shifts cover hours before 6am or after 11pm, you must be at least 18 years old.
• You must have the Right to Work in the UK.

An inclusive place to work and shop

We are committed to being a truly inclusive retailer, supporting colleagues through various initiatives, training, and development opportunities. We celebrate diversity and aim to remove barriers, ensuring everyone can succeed. If you need reasonable adjustments during the application or interview process, please let us know.