Online Assistant

Sainsbury's; Godalming; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team as Online Assistants. This role involves ensuring that online customer orders are fulfilled efficiently, whether on the shop floor or in the warehouse. You will take pride in selecting high-quality products and supporting customers with their queries. With a commitment to inclusivity and a fantastic range of benefits, this position offers a unique opportunity to be part of a dynamic team. If you love food, shopping, and fast-paced environments, this role is perfect for you!

Benefits

Nightshift premium

Discount card

Free food and hot drinks

Generous holiday entitlement

Shopping discounts

Generous family leave

Pension contributions

Share schemes

Wellbeing support

Qualifications

• Keen attention to detail and pride in customer service.
• Comfortable working with technology and active tasks.

Responsibilities

• Picking customer orders and ensuring product quality.
• Supporting customer queries and processing orders.

Skills

Attention to detail

Customer service

Ability to lift and move containers

Comfortable with technology

Education

School leaver

Job description

Love food, shopping, and fast-paced work? Joining our team as an Online Assistant could be the role for you! This is a hands-on job that makes our online customer orders happen, from the second they click the order button on our website to the moment their shopping lands on their doorstep.

As an Online Assistant, you could be on the shop floor picking our customers’ orders, taking real care to select the best quality products and making every effort to give them exactly what they have asked for. Or you could be working in our online warehouse, supporting with customer queries, processing orders through the tills, and working with our online Drivers to load their vans so they’re ready to hit the road on time.

Whichever area you’re working in, you’ll take pride in doing the right thing for our customers and have a keen attention to detail. It’s important you are also comfortable working with new technology and being active, including lifting and moving shopping containers up to 15kg.

We aim to make everyone who joins us be the best they can be and are committed to being a fully inclusive retailer where our customers love to shop, and our colleagues love to work!

If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.

Sainsbury's will only recruit individuals who have passed the school leaver’s age. To find out the school leaver’s age for your country, please visit: https://www.gov.uk/know-when-you-can-leave-school

Alongside a market-leading rate of pay, we also offer a great range of benefits for all our colleagues:

1. Nightshift premium - in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable).
2. Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu, and Habitat after four weeks. This increases to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every payday.
3. Free food and hot drinks provided for colleagues in all our stores.
4. Generous holiday entitlement - based on the hours you work.
5. Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
6. Family leave – generous maternity and paternity leave.
7. Pension – Sainsbury’s will match between 4-7.5% of your pension contributions.
8. Sainsbury’s share schemes – allowing you to buy Sainsbury’s shares at discounted prices and the option to buy shares monthly from your gross salary to build up an investment.
9. Wellbeing support – including free access to our Employee Assistance Programme, a confidential service providing support and guidance on a wide range of issues.