Online Assistant

Sainsbury's; Royal Tunbridge Wells; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team as Online Assistants. In this dynamic role, you'll be at the forefront of delivering an exceptional shopping experience for online customers. Your responsibilities will include selecting high-quality products, addressing customer inquiries, and supporting delivery processes. This position offers a vibrant work environment where you can thrive both independently and as part of a team. With opportunities for growth and development, you'll enjoy a range of market-leading benefits, including generous discounts and wellbeing support. If you're passionate about customer service and eager to make a difference, this role is perfect for you.

Benefits

Discount Card

Free Food and Hot Drinks

Generous Holiday Entitlement

Pension Contributions

Share Schemes

Shopping Discounts

Wellbeing Support

Qualifications

• Comfortable with early mornings and working in a fast-paced environment.
• Willing to learn and use new technology effectively.

Responsibilities

• Picking and selecting products for online customers.
• Handling customer queries and assisting with deliveries.

Skills

Customer Service

Problem Solving

Flexibility

Attention to Detail

Education

School Leaving Age

Tools

Digital Tools

Job description

What you’ll be doing:

• Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps, or providing excellent substitutions when products are out of stock.
• Using a handset that plans your route around the store, indicating what you need to select and how long you have to complete each shop.
• Handling customer queries, processing orders, and assisting with loading vans for our Home Delivery Drivers behind the scenes.
• Consistently providing excellent customer service, supporting customers with questions, and proactively offering assistance.
• Building extensive knowledge about our products, services, and promotions to provide informed recommendations.
• Working flexibly across the store as needed.

What makes a great Sainsbury’s Colleague:

• Comfortable with early mornings (most shifts start at 4am) and working in a fast-paced, physical, and energetic environment, both independently and as part of a team.
• Friendly, welcoming, and genuinely enthusiastic about helping customers.
• Enjoys working in a dynamic environment, using initiative to solve problems, and taking responsibility for tasks.
• Willing to work flexibly and to a high standard across the store; fully trained in various skills, with opportunities to learn and develop.
• Comfortable learning to use new digital tools and technology, and capable of moving shopping containers weighing up to 15KG.
• Attentive to detail, maintaining a clean and clutter-free store, and committed to creating the best shopping experience for customers.

Working for us has great rewards:

We value our colleagues and offer market-leading benefits and training:

• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
• Free food and hot drinks – provided in all our stores for colleagues.
• Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
• Pension – employer contributions match between 4-7.5% of your pension contributions.
• Sainsbury’s share schemes – opportunity to buy shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
• Wellbeing support – including free access to our Employee Assistance Programme, offering confidential support and guidance.

Please note that vacancies may close quickly, so we encourage early applications.

An inclusive place to work and shop

We are committed to being a truly inclusive retailer, enabling every colleague to reach their full potential and every customer to feel welcome.

Our support includes family leave, resources for carers, and internal networks promoting diversity and inclusion. We offer development opportunities such as mentorship, training, and career pathways. To learn more about our inclusivity initiatives, please visit here.

If you require reasonable adjustments during the application or interview process, please let us know, and we will support you.

Responsibilities:

Working in our stores:

Our stores are dynamic environments at the heart of local communities, offering value, quality, and service. As an Online Assistant, you’ll deliver a joyful shopping experience for our online customers, ensuring they receive everything they ordered from Sainsbury’s.

Eligibility:

• You must be above the school-leaving age in your country (School leaving age - GOV.UK).
• If shifts start before 6am or end after 11pm, you must be at least 18 years old.
• You must have the Right to Work in the UK.