Online Assistant

Sainsbury's; Woking; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking enthusiastic Online Assistants to join their dynamic team. In this role, you will be at the forefront of delivering exceptional service to online customers, ensuring they receive everything they ordered. Your responsibilities will include loading delivery vans, processing orders, and addressing customer queries. This position offers a vibrant work environment that values flexibility and teamwork, with opportunities for personal growth and development. Join a company that prioritizes its colleagues with generous benefits and a commitment to inclusivity.

Benefits

10% discount card

Free food and hot drinks

Generous holiday entitlement

Pension matching contributions

Share schemes

Shopping discounts

Wellbeing support

Qualifications

• Must be at least 18 years old for shifts covering hours earlier than 6am.
• Ability to work in a fast-paced, physical environment.

Responsibilities

• Load vans and process orders for home delivery.
• Assist customers with inquiries and provide recommendations.

Skills

Customer Service

Problem Solving

Flexibility

Attention to Detail

Education

Right to Work eligibility in the UK

Tools

Digital Tools

Job description

• Locations Sainsbury's Supermarkets Ltd, Woking, Surrey, GU21 2QT, GB
• Full Time or Part Time Part time
• Contract Type Permanent
• Number of hours per week 20
• Sunday Start Time 05:00
• Sunday End Time 10:00
• Monday Start Time 05:00
• Monday End Time 10:00
• Friday Start Time 05:00
• Friday End Time 10:30
• Saturday Start Time 05:00
• Saturday End Time 10:30

Working in our stores:

Our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community providing outstanding value, unbeatable quality and great service. As one of our Online Assistants, you’ll deliver a joyful shopping experience for our online customers, so they get everything they shopped at Sainsbury’s for.

• If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
• You must have Right to Work eligibility in the UK

What you’ll be doing:

• This position is a primarily van loading role.
• Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers
• Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help
• Build great knowledge about our products, services and promotions to help provide recommendations
• Working flexibly across the store as required

What makes a great Sainsbury’s Colleague:

• Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team
• Friendly and welcoming with a genuine enthusiasm for helping customers
• Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks
• Always ready to work flexibly and productively to a high standard across the store - you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
• Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.
• Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers

Working for us has great rewards:

We truly value our colleagues and provide market-leading benefits and training to reflect that:

• Discount card –10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
• Free food and hot drinks - provided for Colleagues in all our stores
• Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
• Pension – we’ll match between 4-7.5% of your pension contributions
• Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
• Wellbeing support– including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues

Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range ofenhanced discretionary leave for families, as well as support for carers. We provide our colleaguesresources to help themunderstand and support their role and theirteam effectively. Our internal colleague networks seek toensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.

We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a lookhere .

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.