One Stop - Customer Service Assistant

Tesco Hungary; Taunton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading convenience store chain seeks a Customer Service Assistant who is passionate about enhancing customer experiences. You will provide essential support in daily store operations, including customer interaction and service excellence. Flexible working options are available to accommodate various needs.

Benefits

10% discount in One Stop

10% discount in Tesco

20% off F&F Clothing in Tesco

Discounted eye care and health checks

Flexible working options

Life Assurance

Retirement Savings Plan

WeCare support services

Qualifications

• Ability to provide excellent customer service.
• Willingness to work in a fast-paced environment.
• Flexibility and ability to handle feedback.

Responsibilities

• Providing great customer service and assisting with store operations.
• Maintaining cleanliness and organization within the store.
• Participating in community and seasonal events.

Skills

Customer Service

Teamwork

Communication

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of your Shift Leader and Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, for stores with a Post Office Local, duties will include managing daily operations of the post office, requiring passing a background check. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We welcome discussions about flexible working arrangements to support your needs, whether you are starting your career, caring for others, nearing retirement, or adapting to life changes.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including Post Office, cash machines, bill payments, lottery, vending, and more.

As a subsidiary of Tesco, we operate from three distribution centres and serve local communities with convenience and care.

We are committed to inclusivity and accessibility, accredited as a Disability Leader Level 3. For support details, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, click here.

Benefits include

• 10% discount in One Stop
• 10% discount in Tesco & Tesco Cafe (increased to 15% on 4-week pay weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile and exclusive deals
• 20% off insurance at Tesco Bank
• Discounted eye care, health checks, and flu jabs
• Exclusive savings through Colleague Deals and Discounts
• Save as you earn scheme
• WeCare support services, including 24/7 online GP and mental health support
• Increasing annual leave with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options to suit various needs