One Stop - Customer Service Assistant

Tesco Hungary; Seaton; On-site; GBP 18,000 - 23,000; Full time

Job summary

One Stop, a subsidiary of Tesco, is seeking a Customer Service Assistant to enhance customer experience in a dynamic retail environment. This role involves a variety of responsibilities from stock management to direct customer interaction, ensuring a positive shopping experience. We support flexible working arrangements and aim to create an inclusive workplace.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance at Tesco Bank

Annual leave increases with service

Flexible working options

WeCare support services

Qualifications

• Ability to serve customers with passion and pride.
• Willingness to adapt to various store roles including online and till responsibilities.
• Knowledge about store performance and ability to follow safety protocols.

Responsibilities

• Provide exceptional customer service and handle store operations.
• Stock shelves, process payments, and maintain store cleanliness.
• Participate in community events to promote an inclusive atmosphere.

Skills

Customer Service

Communication

Teamwork

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following store policies.
• Clocking in and out at the start and end of shifts to ensure accurate payment.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of your Shift Leader and Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, duties will include the operation of the Post Office, requiring passing a background check; failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements and encourage discussions about how we can accommodate your needs, whether you are starting your career, caring for others, nearing retirement, or adapting to life changes.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how they like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7 am to 10 pm, offering a wide range of products and services including Post Office, cash machines, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.

We are proud to be accredited as a Disability Leader Level 3 and are committed to an inclusive recruitment process. For accessibility support, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, please click here.

Benefits include

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile and exclusive deals
• 20% off insurance and health services at Tesco Bank and Vision Express
• Additional discounts on pharmacy services, cash plans, and retailer deals
• Save as you earn scheme
• WeCare support services including online GP, mental health support, and fitness programs
• Annual leave increases with service
• Retirement Savings Plan, Life Assurance, and optional benefits like Car Allowance and Private Medical Insurance
• Flexible working options such as part-time, job sharing, phased retirement, and staggered shifts