One Stop - Customer Service Assistant

Tesco; Evesham; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join a leading company as a Customer Service Assistant at One Stop, a subsidiary of Tesco. In this role, you will deliver exceptional customer service, support store operations, and contribute to a positive shopping experience in a dynamic retail environment. Flexible working arrangements are available to suit diverse needs.

Qualifications

• Experience in a fast-paced retail environment.
• Ability to provide excellent customer service.

Responsibilities

• Serving customers with passion and pride.
• Maintaining a clean, organized store environment.
• Participating in seasonal and community events.

Skills

Customer Service

Teamwork

Safety Protocols

Job description

Join to apply for the One Stop - Customer Service Assistant role at Tesco.

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

Your role involves supporting store operations by providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

You will focus on improving customer service through on-the-job coaching and feedback, ensuring a safe environment for both staff and customers.

You will be responsible for

• Serving customers with passion and pride, delivering natural and great service.
• Encouraging customer feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing safety protocols learned during training.
• Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understanding store performance and contributing to profit goals.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately to ensure correct pay.
• Following security procedures and wearing safety equipment.
• Adhering to the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls, explaining actions to customers.
• Maintaining a clean, organized store environment.
• Potentially managing shifts in the absence of supervisors.
• Following all safety and legal training to ensure a safe store environment.

If the store has a Post Office Local, duties will include managing daily operations, requiring passing a background check for financial and criminal records.

Flexible Working

We support flexible working arrangements to accommodate different life circumstances and career stages. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain and employs more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, vending solutions, and more, to serve local communities.

We are committed to inclusivity and accessibility, holding Level 3 Disability Leader accreditation and supporting an accessible recruitment process. More information can be found on our accessibility support page.