One Stop - Customer Service Assistant

TN United Kingdom; Marlborough; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is seeking a passionate Customer Service Assistant to join their dynamic team in Marlborough. In this role, you will deliver exceptional service, maintain store standards, and engage with customers to enhance their shopping experience. You'll be part of a supportive environment that values flexibility and teamwork, making every day unique. With a strong commitment to community and customer satisfaction, this position offers a chance to grow within a well-respected company. If you thrive in a fast-paced retail setting and are eager to make a difference, this opportunity is perfect for you.

Benefits

10% store discount

10-15% Tesco discount

20% F&F Clothing discount

Discounts on Tesco Mobile

Additional colleague benefits

Qualifications

• Experience in customer service roles is preferred.
• Ability to handle customer feedback effectively.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Stock shelves and process payments efficiently.
• Participate in community and charity events.

Skills

Customer Service

Communication Skills

Teamwork

Education

High School Diploma

Job description

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One Stop - Customer Service Assistant, Marlborough

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Client:

One Stop

Location:

Marlborough, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

319311228674

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

One Stop • Marlborough • Apply by 11-May-2025

About the role

We are seeking a Customer Service Assistant to join our team at One Stop, a Tesco subsidiary. In this role, you'll work in a dynamic retail environment where no two days are alike.

Your responsibilities include providing excellent customer service, stocking shelves, processing payments, and maintaining the store's appearance.

As customer satisfaction is our priority, you'll continuously seek ways to improve service through on-the-job coaching and feedback, ensuring a safe and welcoming environment for both customers and staff.

You will be Responsible For:

• Serving customers with passion and pride, delivering natural and friendly service.
• Encouraging customer feedback via the ‘have your say’ survey.
• Working across all store areas, including online, tills, replenishment, vending, and stock routines, to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understanding store performance and your role in driving profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately to ensure correct payment.
• Following security procedures and wearing safety equipment.
• Adhering to the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls, explaining actions to customers.
• Maintaining a clean, organized store environment.
• Potentially managing shifts in the absence of supervisors.
• Following all safety and legal training.
• If applicable, managing Post Office operations, including passing necessary background checks.

Flexible Working

We support flexible working arrangements to accommodate different life circumstances. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customer-centric approach
• Mutual respect
• Teamwork
• Simplifying processes

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, lottery, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers and serve communities nationwide.

Please Note

Applicants must be above the school leaver’s age. Check your local age requirement.

Benefits include:

• 10% store discount
• 10-15% Tesco & Tesco Cafe discount
• 20% F&F Clothing discount
• Discounts on Tesco Mobile, insurance, eye care, and more
• Additional colleague benefits and schemes