One Stop - Customer Service Assistant

TN United Kingdom; Newbury; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a dynamic team as a Customer Service Assistant at a leading convenience store chain. In this exciting role, you will provide exceptional service to customers while maintaining a welcoming store environment. Your contributions will enhance customer experiences and support community engagement through various initiatives. This position offers flexible working arrangements, ensuring a balance between your professional and personal life. If you are passionate about customer service and thrive in a collaborative atmosphere, this opportunity is perfect for you.

Benefits

10% discount in One Stop

Additional Tesco discounts

Discounted health and insurance benefits

Flexible working options

Qualifications

• Experience in customer service roles preferred.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Deliver excellent customer service and maintain store appearance.
• Process payments and stock shelves efficiently.
• Encourage customer feedback and manage store operations.

Skills

Customer Service

Teamwork

Communication

Problem Solving

Education

High School Diploma

Job description

Social network you want to login/join with:

One Stop - Customer Service Assistant, Newbury

Client:

One Stop

Location:

Newbury, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

a88c46b15135

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

One Stop • Avon Way, Newbury • Apply by 25-May-2025

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this role, you will work in a fast-paced retail environment, providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

You will play an important role in the daily operations of our store, always aiming to improve service through on-the-job coaching and feedback, ensuring a safe environment for both staff and customers.

You will be Responsible For

• Serving customers with passion and pride, delivering natural service.
• Encouraging customers to provide feedback via surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines.
• Practicing safety in all work activities based on received training.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and contributing to profit objectives.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately to ensure correct payment.
• Following security procedures and wearing safety equipment.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls, explaining actions to customers.
• Maintaining a clean, organized, and safe store environment.
• Potentially managing shifts in the absence of supervisors.
• Following all training to ensure safety and legal compliance.

If this store has a Post Office Local, your duties will include managing daily operations of the post office, which requires passing a background check. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process so we can accommodate your circumstances.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including food, household essentials, and additional services like Post Office, cash machines, and vending solutions.

Part of Tesco since 2003, our stores are located throughout England and Wales, and we operate from three distribution centers.

Please Note

We only recruit individuals who have passed the school leaver’s age. Details for your country’s school leaver age are available on our website.

Colleague Benefits

• 10% discount in One Stop
• Additional Tesco discounts and benefits, including Tesco Mobile, Tesco Bank, and more
• Discounted health and insurance benefits
• Flexible working options