One Stop - Customer Service Assistant

TN United Kingdom; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is seeking a Customer Service Assistant to join their vibrant team in Manchester. In this role, you will engage with customers, helping them find their shopping needs while ensuring a welcoming atmosphere. You'll be part of a community-focused organization that values its colleagues and offers numerous benefits, including discounts and flexible working arrangements. This is a fantastic opportunity to enhance your customer service skills while contributing positively to the local community. If you are passionate about providing excellent service and being part of a supportive team, this role is perfect for you.

Benefits

10% Discount in One Stop

10% Discount Tesco & Tesco Cafe

20% Discount on F&F Clothing

Discounted eye care

Driving Lesson Discount

Flexible working options

Annual leave entitlement increases with service

Life Assurance

WeCare support service

Retirement Savings Plan

Qualifications

• Brilliant customer service and team player skills are essential.
• Passionate and knowledgeable about products and services.

Responsibilities

• Greet and welcome customers warmly to enhance their shopping experience.
• Work as part of a team to ensure store duties are completed.

Skills

Customer Service

Teamwork

Communication

Product Knowledge

Education

School Leaver

Job description

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One Stop - Customer Service Assistant, Manchester

Client: Tesco

Location: Manchester, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Description:

About the role

At One Stop Stores we aim to serve local shoppers a little better every day. Being a part of the local community we really can achieve this but it’s our colleagues in store that brings this to life.

In this role, you will greet and welcome our customers warmly, engaging with them to find out their shopping needs, sell the right products to them and make their shopping experience a great one.

As well as having brilliant customer service, you’ll also need to be a team player, making sure that your store is always looking great, with the right products on the shelves and fantastic services on offer.

You will need

• Greet each customer with a warm and friendly welcome
• Listen to and talk with customers to find out what their needs are
• Do your best to make sure the customer finds everything they want
• Be passionate and knowledgeable about our products and services
• Always be in store, on time, smartly dressed and ready to serve
• Always think 25 when serving age restricted products
• Work as part of a team to complete store duties
• If this store has a post office local, you will be required to complete a criminal record check to complete post office duties.

What’s in it for you

At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:

• 10% Discount in One Stop
• 10% Discount Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including Colleague Deals which can be shared with friends & family
• 20% off car, pet and home insurance at Tesco Bank. T&C’s apply
• Discounted eye care through Vision Express
• A range of discounts at Tesco Pharmacy such as 50% off health checks including flu jabs
• Driving Lesson Discount through RED
• Colleague Deals and Discounts, allowing access to exclusive savings with a variety of retailers, days out, gyms and much more
• Save as you earn scheme annual invitation
• WeCare support service, offering a 24/7 online GP to colleagues & immediate family members, second opinions, mental health support service, get fit programme and much more at no cost to colleagues
• Annual leave entitlement increases with length of service
• Retirement Savings Plan
• Life Assurance
• Flexible working, we have many forms of flexible working like part-time, job shares, phased retirement, blended working, lifestyle breaks, fixed shift patterns and staggered shift patterns.

Community Involvement

As a convenience retailer, it’s really important to us that our stores and colleagues are truly embedded within the communities that we serve. Whether that’s fundraising for local charities and groups or for our charity partners – supporting those in need is at the heart of all we do.

Working at One Stop will allow you to get involved in supporting charities within your community and those that are close to your heart.

Diversity & Inclusion at One Stop

Everyone is welcome at One Stop and we're proud to be an inclusive workplace that celebrates the cultures, personalities and preferences of all of our colleagues. It’s a place where everyone is treated fairly and with respect.

At One Stop our vision is to create a learning culture where colleagues are learning every day. We also offer apprenticeships and an internal development programme ‘Options’ where you’ll be coached, guided and supported by experienced leaders.

About us

One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues.

The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats.

Please Note

One Stop will only recruit individuals who have passed the school leaver’s age.