One Stop - Customer Service Assistant

Tesco; Brownhills, Nursling, Wakefield; On-site; GBP 20,000 - 28,000; Full time

Job summary

Join a dynamic team as a Customer Service Assistant at a leading convenience store chain. In this role, you will provide exceptional service, ensuring every customer feels valued and welcomed. Your contributions will help maintain a clean and organized store, while also participating in community events. This position offers a chance to grow in a supportive environment that values inclusivity and teamwork. With flexible working options and a range of discounts, this is a fantastic opportunity to start your career in retail.

Benefits

10% Discount in One Stop

10% Discount at Tesco

20% Discount on F&F Clothing

Discounted eye care

WeCare support service

Annual leave increases with service length

Retirement Savings Plan

Life Assurance

Qualifications

• Strong customer service skills and ability to work in a fast-paced environment.
• Ability to follow safety and legal compliance training.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Assist with stock routines and manage shifts in absence of leaders.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Education

High School Diploma

Job description

One Stop • South Molton • Apply by 17-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural and great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safe working practices.
• Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Adhering to the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing shifts in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and legal compliance.

If this store has a Post Office Local, your duties will include managing daily operations of the post office. You will need to pass a Post Office Financial and criminal background check; failure to do so will result in withdrawal of the job offer.

Flexible Working

We understand everyone’s life looks different. We welcome discussions about flexible working options during your application process to support your needs.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a wide range of products and services including cash machines, Post Office, Evri Parcelshop, PayPoint, lottery, and vending solutions like Costa Coffee and Tango Ice Blast.

As a Tesco subsidiary since 2003, we operate independently from our Head Office in Brownhills, Walsall, and from three distribution centers in Brownhills, Nursling, and Wakefield.

We are proud to be accredited as a Disability Leader Level 3 and are committed to an inclusive, accessible recruitment process. For more information on support available, please click here.

Please Note

Only individuals who have passed the school leaver’s age will be considered. For details on the school leaver’s age in your country, click here.

Benefits

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)*
• 20% Discount on F&F Clothing in Tesco Stores*
• 10% discount at Tesco Mobile, including Colleague Deals for friends & family
• 20% off car, pet, and home insurance at Tesco Bank*
• Discounted eye care through Vision Express*
• Discounts at Tesco Pharmacy, including 50% off health checks and flu jabs
• Discounted Simply Health cash plan
• Exclusive Colleague Deals and Discounts at various retailers and services
• Save as you earn scheme (annual invitation)*
• WeCare support service including 24/7 online GP, mental health support, and more
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working arrangements including part-time, job shares, phased retirement, and more