One Stop - Customer Service Assistant

One Stop; Leigh; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join One Stop as a Customer Service Assistant and deliver exceptional service in a dynamic retail environment. Your role involves engaging customers, managing store activities, and supporting a safe and clean shopping experience. Grow with us in a company that values community and teamwork!

Benefits

Flexible working arrangements

Employee discounts

Savings schemes

Insurance benefits

Qualifications

• Passion for customer service and retail dynamics.
• Ability to work in a fast-paced environment.
• Understanding of safety and legal compliance.

Responsibilities

• Serving customers and providing natural service.
• Maintaining cleanliness and organization in the store.
• Participating in community events and promotions.

Skills

Customer Service

Teamwork

Communication

Safety Practices

Job description

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Client:

One Stop

Location:

Leigh, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

92b5804777d0

Job Views:

50

Posted:

22.06.2025

Expiry Date:

06.08.2025

Job Description:

One Stop • Leigh • Apply by 20-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural service.
• Encouraging customer feedback through surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines.
• Practicing safety in all tasks.
• Participating in seasonal, community, and charity events.
• Understanding store performance and contributing to profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in/out accurately for payroll.
• Following security procedures and wearing safety equipment.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls.
• Maintaining a clean and organized store environment.
• Potentially managing shifts in the absence of managers.
• Following all training for safety and legal compliance.
• If applicable, managing Post Office operations and passing background checks.

Flexible Working

We support flexible working arrangements to accommodate various life situations. Please discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other well
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. We offer a wide range of products and services, including food, household essentials, and additional store services like Post Office, PayPoint, and vending solutions.

Part of Tesco since 2003, our stores are open seven days a week, providing convenient shopping options for local communities.

Please Note

We only recruit individuals who have passed the school leaver’s age. Specific benefits include discounts, savings schemes, insurance, and flexible working options. T&Cs apply.