One Stop - Customer Service Assistant

Tesco Hungary; Leeds; On-site; GBP 19,000 - 24,000; Full time

Job summary

Join Tesco's One Stop as a Customer Service Assistant in Leeds, where you will be pivotal in delivering excellent customer service in a dynamic retail setting. Your key responsibilities include stocking shelves, managing payments, and actively contributing to a welcoming store atmosphere. With a focus on community and values, this role invites you to enhance customer satisfaction while achieving personal growth through flexible working arrangements.

Benefits

Store discounts

Tesco mobile discounts

Flexible working options

Health services

Savings schemes

Qualifications

• Ability to provide excellent customer service.
• Experience in retail is a plus.
• Willingness to follow safety procedures.

Responsibilities

• Stocking shelves and processing payments.
• Providing feedback and improving customer experience.
• Maintaining a clean and organized store environment.

Skills

Customer service

Communication

Teamwork

Passion for service

Job description

One Stop • Onestop Little London Leeds • Apply by 28-Jun-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of your Shift Leader and Store Manager.
• Following all training to ensure safety and legality in the store.
• If applicable, managing the day-to-day operations of the Post Office, including passing necessary background checks; failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you're starting your career, caring for someone, nearing retirement, or managing other commitments.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including Post Office, cash machines, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centres and serve communities throughout England and Wales.

Accessibility and Benefits

We are committed to an inclusive recruitment process and are an accredited Disability Leader Level 3. Benefits include store discounts, Tesco mobile discounts, insurance deals, health services, savings schemes, and flexible working options.

Please note that we only recruit individuals who have passed the school leaver’s age. For more information, click here.