One Stop - Customer Service Assistant

Tesco Hungary; Ashton-in-Makerfield; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading company in the retail sector is looking for a Customer Service Assistant in Ashton-In-Makerfield. The role involves delivering outstanding customer service, maintaining store standards, and playing a key part in store operations. Ideal candidates will be passionate about customer care and teamwork, contributing to a supportive atmosphere for customers and colleagues alike.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

Discounted eye care through Vision Express

Discounts at Tesco Pharmacy

Qualifications

• Must provide excellent customer service and maintain store appearance.
• Participate in community events.
• Ensure safety and compliance with policies.

Responsibilities

• Providing excellent customer service and stocking shelves.
• Processing payments and assisting at checkouts.
• Maintaining a tidy store environment.

Skills

Customer service

Teamwork

Problem-solving

Education

Above school leaver age

Job description

One Stop • Ashton-In-Makerfield • Apply by 23-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback on their shopping experience through completing the ‘Have Your Say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts to ensure accurate pay.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the 'Think 25' policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions at self-service checkouts and explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and legality.
• If applicable, managing the day-to-day operations of the Post Office, including passing necessary background checks; failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you're starting your career, caring for others, nearing retirement, or adapting to life changes.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open daily from 7am to 10pm, offering a wide range of products and services including cash machines, Post Office, PayPoint, lottery, vending, and more.

Part of Tesco since 2003, we operate from multiple distribution centers and serve communities across England and Wales.

Accessibility

We’re proud to be Disability Leader Level 3 and committed to an inclusive recruitment process. For support details, click here.

Note

Applicants must be above school leaver age. Check your country's school leaver age here.

Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including shared deals
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted cash plans, exclusive deals, savings schemes, and more