One Stop - Customer Service Assistant

Tesco Hungary; Wakefield; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join One Stop as a Customer Service Assistant and become part of a welcoming retail team. You'll engage with customers daily, ensuring excellent service and maintaining store standards. With opportunities for growth and flexible working arrangements, this role offers the chance to thrive in a dynamic environment, all while being part of a company that values inclusivity.

Benefits

Employee discounts across various products and services

Health and wellbeing support including private medical insurance

Retirement savings and life assurance

Flexible working options

Responsibilities

• Serve customers with passion and pride.
• Assist across various store areas including tills and stock routines.
• Maintain a clean, organized store environment.

Job description

One Stop • 435 Denby Dale Road, Wakefield • Apply by 22-Jul-2025

About the role

We are seeking a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this role, you will work in a dynamic retail environment where each day offers new challenges and opportunities.

What is in it for you

Enjoy a supportive work environment with opportunities for growth, flexible working arrangements, and a range of employee benefits including discounts, health and wellbeing support, and retirement plans.

Job Description

As a Customer Service Assistant, you will play a vital role in the daily operations of our store by providing excellent customer service, stocking shelves, processing transactions, and maintaining store appearance.

You will be encouraged to seek continuous improvement in service delivery through on-the-job coaching and feedback, ensuring a safe and welcoming environment for customers and colleagues alike.

Responsibilities

• Serve customers with passion and pride, delivering natural, friendly service.
• Encourage customer feedback via the ‘have your say’ survey.
• Assist across various store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Implement training to ensure safety and compliance.
• Participate in seasonal, community, and charity events to foster an inclusive atmosphere.
• Be knowledgeable about store performance and contribute to profit delivery.
• Live our values, make everyone feel welcome, and adhere to policies.
• Clock in and out accurately to ensure correct payment.
• Follow security procedures and wear safety equipment.
• Serve age-restricted products responsibly, following the 'think 25' policy.
• Respond promptly to assistance calls, explaining actions to customers.
• Maintain a clean, organized store environment.
• In the absence of managers, may be responsible for running shifts.
• Follow all training to ensure safety and legality.

Note: If the store has a Post Office Local, duties will include Post Office operations, requiring passing a background check. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We welcome discussions about flexible working arrangements to support your personal circumstances and lifestyle.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, vending, and financial services.

We are committed to inclusivity and accessibility, holding Level 3 Disability Leader accreditation and providing support for applicants with disabilities.

Additional Information

We only consider applicants above the school leaver age. For details, please refer to our policies.

Benefits

• Employee discounts across various products and services
• Health and wellbeing support including private medical insurance and dental plans
• Retirement savings and life assurance
• Flexible working options