Customer Service Advisor

AWD online; Oakham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company is seeking a Customer Service Advisor to join their enthusiastic Customer Services Team in Oakham. The role involves helping resolve customer inquiries, providing a positive service experience, and maintaining professional communication. The organization offers excellent benefits including a Local Government Pension, generous annual leave, and career development opportunities.

Benefits

Local Government Pension

Generous annual leave

Career development opportunities

Health and wellbeing support

Flexible working options

Qualifications

• Experience in a similar Customer Contact role.
• Able to handle challenging situations calmly.
• Solution-focused with a commitment to customer outcomes.

Responsibilities

• Act as the first point of contact for customers.
• Resolve customer enquiries in a professional and efficient manner.
• Maintain accurate customer contact information.

Skills

Interpersonal skills

Communication skills

ICT systems

Microsoft Office

Diplomacy

Problem-solving

Discretion

Education

GCSE grade A-C in English and Maths or equivalent

Job description

We have a fantastic new job opportunity for a Customer Service Advisor with previous experience in a similar Customer Contact role, excellent interpersonal and communication skills, who is able to act with diplomacy and tact.

As the Customer Service Advisor, you will join the organisation’s fantastic Customer Services Team with enthusiasm and confidence, helping to make a positive difference in how they deliver effective customer services to the local community.

Working as a Customer Service Advisor, you will help provide a front-line ‘one-stop shop’ to members of the public via telephone, visits, and email, with the overall purpose of resolving a large proportion of customer enquiries.

DUTIES

Your duties and responsibilities as a Customer Service Advisor will include:

• Act as the first point of contact for customers
• Take responsibility for resolving customer enquiries in a professional, efficient, and sensitive manner
• Record and maintain customer contact information accurately and in line with available technology
• Access and retrieve information from internal databases, back-end systems, and the internet as appropriate to resolve customer enquiries
• Be part of the weekly team rota to cover the front desk position

CANDIDATE REQUIREMENTS

• Confident and adaptable with excellent interpersonal and communication skills
• Able to act with diplomacy and tact at all levels and be discreet with confidential information
• Able to handle challenging situations while remaining calm and professional
• Solution-focused, able to resolve queries and deliver positive outcomes for customers
• Experience in using ICT systems to retrieve information
• Ability to enter information quickly and accurately
• Experience with Microsoft Office applications
• Knowledge of the latest guidance regarding data protection and freedom of information
• GCSE grade A–C in English and Maths or equivalent

COMPANY BENEFITS

The organisation is committed to supporting and empowering their staff to be the best workers they can be. Their benefits go beyond the salary:

• Being part of a great team
• Excellent Local Government Pension
• Generous annual leave
• Opportunities to learn and develop your career
• A commitment to supporting staff health and wellbeing
• A healthy work-life balance with flexible working options

By submitting your application, you consent to us sharing your details with our client for this purpose.

JOB REF: AWDO-P11995

Full-Time, Permanent Contact Centre Jobs, Careers, and Vacancies in Oakham, Rutland, East Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specializes in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.