One Stop - Customer Service Assistant

One Stop; Ilkeston; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading company in the retail sector is seeking a Customer Service Assistant to join their team in Ilkeston. The role involves engaging directly with customers, maintaining store operations, and contributing to a safe environment. Candidates should be enthusiastic about customer service and flexible in availability, with various benefits offered including discounts across partner stores.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care through Vision Express

Discounts at Tesco Pharmacy

Cash plans, colleague deals, savings schemes

Qualifications

• Must be over school leaving age.
• Ability to work in a fast-paced retail environment.
• Commitment to customer service and safety practices.

Responsibilities

• Serve customers with passion and pride while providing great service.
• Maintain store appearance and ensure safety in all tasks.
• Participate in community and charity events.

Skills

Customer Service

Teamwork

Safety Procedures

Communication

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural, great service.
• Encouraging customer feedback through the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing safety in all tasks based on received training.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the ‘think 25’ policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running shifts in the absence of your Shift Leader and Store Manager.
• Following all safety and legal training to ensure a safe store environment.
• If applicable, managing day-to-day operations of the Post Office, including passing necessary background checks.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process so we can accommodate your circumstances.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other well
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office services, cash machines, and vending solutions.

We are proud to be a Level 3 Disability Leader and committed to inclusive recruitment. For support details, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, click here.

Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-week pay weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including flu jabs
• Cash plans, colleague deals, savings schemes, and more