One Stop - Customer Service Assistant

Tesco; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading retail company as a Customer Service Assistant at One Stop in Birmingham. You will provide exceptional service, assist with store operations, and contribute to a welcoming atmosphere. Flexibility in working arrangements is encouraged.

Qualifications

• Experience in customer service and retail environments.
• Knowledge of store operations and safety procedures.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Stock shelves, process payments, and assist customers.
• Participate in community and charity events.

Skills

Customer Service

Teamwork

Communication

Job description

Tesco Birmingham, England, United Kingdom

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Join to apply for the One Stop - Customer Service Assistant role at Tesco

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, giving great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet customer needs.
• Applying the training received to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create a great inclusive atmosphere.
• Being knowledgeable about store performance, understanding your role, and working with your team to deliver profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts to ensure accurate payment.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment, keeping aisles clear.
• Potentially running shifts in the absence of Shift Leaders and Store Managers.
• Following all training to keep yourself, others, and the store safe and legal.

If this store has a Post Office Local, your duties will include daily operations of the post office. You will be required to pass a Post Office financial and criminal background check; failure to pass will result in withdrawal of the job offer.

Flexible Working

We understand that life looks different for everyone. We welcome discussions about flexible working arrangements, whether you're starting your career, caring for loved ones, nearing retirement, or balancing other commitments. Talk to us during your application process about how we can support you.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier