Oncology Booking Officer

Lancashire Teaching Hospitals NHS Foundation Trust; Preston; On-site; GBP 24,000 - 35,000; Full time

Job summary

Lancashire Teaching Hospitals NHS Foundation Trust is seeking an experienced review and bookings coordinator for the Oncology Booking Team. The role focuses on processing new oncology referrals, prioritising requests, and booking patient appointments with attention to cancer wait times and Trust protocols.

You will work closely with clinicians and managers, ensuring a professional administrative service across the department.

Qualifications

• Excellent communication skills across patient and clinician interactions.
• Patient-centered approach to service delivery in a busy oncology booking team.
• Ability to process referrals, manage wait times and book appointments accurately.

Responsibilities

• Process new Oncology referrals and booking requests.
• Prioritise work to meet cancer wait targets and maintain patient wait times.
• Monitor breaches and ensure appointments are made in line with Trust protocols.
• Rotate through all areas of Oncology booking services to cover staffing needs.

Skills

Communication skills

Customer service

Administrative skills

Coordination

Job description

Are you an experienced individual who is able to demonstrate excellent communication, operational and interpersonal skills?

If so, this could be the perfect role for you!

A patient-centred approach is a must for our teams who are proud of providing a courteous and friendly oncology booking service to our patients .

This is a fast paced, demanding environment and you should have excellent communication skills. You will be responsible for processing all new Oncology referrals including any subsequent requests relating to the XRT pathway, prioritising work and booking patient appointments whilst having full regard to achieving cancer targets.

You will communicate with our patients in a friendly and professional manner, demonstrating excellent customer care skills.

You will be responsible for ensuring that a professional, comprehensive administrative service is effectively delivered to all patients and members of the department. This will be through the correct processing of all new patient booking requests, monitoring breach dates and correctly making appointments with strict adherence to Trust protocols and cancer wait times. You will work closely with clinicians, clinical leads and managers to ensure the delivery of therapeutic pathways.

You will be multi-skilled, have a good working knowledge of appointment booking templates and an understanding of capacity and demand issues.

You will be required to rotate through all areas of Oncology booking services. This will include, but is not limited to: Flexibility will be key in supporting the department to meet the needs of the service.

We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.

For further details / informal visits contact: Name: Michelle Milburn & Deborah Littlejohn Job title: Oncology Performance Managers Email address: [e-mail] Telephone number: 01772 522277

Nicola Hughes

Radiotherapy Appointments Co-Ordinator

01772 522931

Please note – my working hours are Mon-Fri 8.45am-2.30pm

Helen Walmsley

Oncology Booking Team Leader

01772 528183