Oncology Administrative Team Leader

The Dudley Group NHS Foundation Trust; Dudley; On-site; GBP 32,000 - 39,000; Full time

Job summary

The Dudley Group NHS Foundation Trust is seeking a Band 5 Team Leader to join the Oncology Team. You will lead and support administration staff, manage recruitment and performance, monitor waiting times, and ensure service levels are met across the department.

You will provide leadership for administrative and medical secretarial services, chair regular meetings, oversee appraisals, manage absence and complaints, and help drive service quality and improvements within a collaborative NHS

Qualifications

• GCSEs at grade C or above, including maths and English.
• NVQ Level 3 in business administration or equivalent.
• Medical Terminology qualification or equivalent knowledge.
• Experience in medical secretarial or administrative roles.

Responsibilities

• Plan day-to-day workload and ensure tasks are completed on time.
• Monitor waiting times and lead on administrative systems and improvements.
• Provide comprehensive medical secretarial service to Consultants and teams.
• Produce clinical correspondence within acceptable timescales.
• Chair regular team meetings, conduct 1:1s, and participate in service meetings.
• Manage recruitment and selection; oversee appraisals and absences.

Skills

Leadership

Communication skills

Staff management

Administrative experience

Time management

Education

GCSEs in maths and English

NVQ Level 3 in Business Administration

Medical Terminology qualification

Tools

Microsoft Office (Excel, Word)

Oasis

Job description

An excellent opportunity has arisen for a Band 5 Team Leader to join the Oncology Team. The post holder should have excellent communication and leadership skills, be enthusiastic and committed to lead and support the administration staff. The post holder is to manage recruitment, performance issues, monitor waiting times along with the Service Level Agreement for Oncology, work allocation of staff and management of absence. We welcome applications from those who are compassionate, ambitious and has an eagerness to drive service quality and improvement.

The post-holder will be responsible for the provision of a comprehensive administrative and medical secretarial service for the department. The post holder will provide leadership to the administrative & secretarial staff within the post holder's portfolio, which includes but is not limited to managing recruitment, overseeing appraisals and performance issues, management of absence and management of complaints. To be an expert & role model for the administrative team working closely with the Assistant Directorate Manager to ensure a positive working environment where every member of the team is given the opportunity to contribute and develop.

Main duties of the job

To plan the day to day workload and to ensure the workload is carried out efficiently within the required timescales, dependant on the ever changing needs of the service. Monitor the waiting times within the service. To lead on the team's administrative systems and processes and implement improvements to the service on an on-going basis. To provide a comprehensive medical secretarial service to Consultants and support teams. Ensure clinical correspondence is produced and distributed within acceptable timescales. To hold & chair regular team meetings, conduct regular 1:1s, participate in administrative team meetings, service development meetings, and any other relevant meetings across sites as required. To manage recruitment and selection.

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Job responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.

Person Specification

Qualifications & Education

• GCSE's at grade C or above, or equivalent qualification, including maths and english
• NVQ level 3 in business administration or equivalent
• Medical secretarial experience
• Medical Terminology qualification or equivalent knowledge gained through relevant experience

Knowledge & Training

• Advanced skills in the use of all packages within Microsoft Office i.e. excel & word
• Evidence of contributing to enhancing team performance and leading on service improvements
• Knowledge of waiting list management and 18 week RTT policies and rules
• Oasis

Experience

• Experience of working in an Administrative role
• Experience of working in a busy environment working independently and exercising judgment and decision making skills
• Significant experience of leading a team & staff management
• Ability to demonstrate advanced organisational and time management skills
• Experience of appraising others and contributing to their learning and development
• Previous experience of working within a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£32,073 to £39,043 a yearPro Rata Per Annum