Band 4 Medical Secretary Supervisor - Oncology

University Hospitals Birmingham NHS Foundation Trust; Birmingham; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust invites applications for a Band 4 Medical Secretary Supervisor – Oncology at the Queen Elizabeth Hospital Birmingham. The post offers a permanent role with a mix of on-site and home-working and a flexible approach to work patterns.

You will provide secretarial cover to oncologists, coordinate clinic bookings, handle confidential patient communications, and supervise a small team.

Qualifications

• Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
• Business Administration NVQ level 3 or equivalent experience in a clerical environment
• AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
• Working knowledge of medical terminology

Responsibilities

• Provide secretarial cover to consultants and their teams with responsibility for clinic bookings and administration.
• Coordinate letters and patient communications with sensitivity and confidentiality.
• Support Office Manager and team to ensure smooth workflow in a busy oncology environment

Skills

Communication skills

Organisation skills

Customer care

Team supervision

Education

GCSE English & Maths

NVQ Level 3 in Business Administration

AMSPAR certificate

Medical terminology knowledge

Job description

University Hospitals Birmingham NHS Foundation Trust

Band 4 Medical Secretary Supervisor - Oncology

The closing date is 11 November 2026

The Oncology Administration team at the Queen Elizabeth Hospital Birmingham is look for a committed, compassionate and personable individual to join as a Medical Secretary.

This team provides a secretarial service to the Oncologists who work in the renowned Cancer Centre at the QE.

This position will include a mixture of on-site and working from home. The team work flexibly and this is a permanent position.

The successful candidate will be well organised and be able to prioritise tasks. They will be proactive in solving problems and queries and will see these through to completion. The post holder will need to be calm and patient, with an excellent telephone manner, communication, interpersonal and organisational skills to deal with sometimes complex and difficult issues over the phone. The post holder will be flexible in their approach and will work creatively to provide support in the most effective way.

Previous experience working as a Medical Secretary is essential.

For more information please contact: Lisa Wilson, Oncology Office Manager, [e-mail] or telephone [phone].

Main duties of the job

To provide secretarial cover to consultants and their teams with particular responsibility for clinic bookings and administration, checking and distributing outsourced clinic letters. The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers, undertaking work under the direction of the Office Manager.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

• *Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
• *Business Administration NVQ level 3 or equivalent experience in a clerical environment
• *AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
• *Working knowledge of medical terminology

Experience

• *Experience of working as a Medical Secretary
• *Experience of dealing with the Public/Customer service experience
• *Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
• *Experience of using IT systems
• *Experience of working in Healthcare
• *Good Organisational skills
• *Able to use own initiative and deal with the unpredictable
• *Able to work under pressure and to multi-task
• *Able to work to deadlines
• *Experience of working in a busy environment

Additional Criteria

• *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• *Good organisation skills and ability to multitask
• *Ability to deal professionally with enquiries from staff, patients and visitors
• *Ability to problem solve
• *Understand confidentiality and apply the principles in everyday working practice
• *Ability to pay attention to detail where there are predictable interruptions to the work pattern
• *Ability to deal with stressful situations and sensitive issues
• *Work effectively and flexibly as part of a team to meet the needs of the services
• *Confident in dealing with people at all levels
• *Must be able to demonstrate an understanding of equality and diversity
• *Mature open and flexible approach to work
• *Demonstrates care and compassion
• *Good inter-personal and communication skills
• *Good organisational skills
• *Team Player
• *Demonstrates reliability, motivation and commitment
• *Ability to travel to multiple sites
• *Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Birmingham NHS Foundation Trust