Oncology Administrative Team Leader

Transformation Unit; Dudley; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Flexible working options

Job summary

The Dudley Group NHS Foundation Trust is seeking a Band 5 Oncology Administrative Team Leader to join the Oncology Team. You will lead the administrative and medical secretarial staff, manage recruitment, appraisals, performance issues, and absence, and monitor waiting times and service SLAs.

A compassionate, ambitious leader will drive quality and improvement. You will provide a comprehensive secretarial service to Consultants and teams, chair regular meetings, and foster a positive, inclusive

Qualifications

• GCSEs at grade C or above, including maths and english.
• NVQ level 3 in business administration or equivalent.
• Medical secretarial experience.
• Medical Terminology qualification or equivalent knowledge gained through relevant experience.

Responsibilities

• Plan the day to day workload and ensure it is carried out efficiently within timescales.
• Monitor waiting times within the service and lead on administrative systems and processes.
• Provide a comprehensive medical secretarial service to Consultants and support teams; lead the administrative staff.
• Chair regular team meetings, conduct 1:1s, and participate in service development and recruitment activities.

Skills

Team leadership

Office software

Medical administration

Communication skills

Education

GCSEs including maths and english

NVQ Level 3 in business administration

Medical secretarial experience

Medical Terminology qualification

Tools

Oasis

Job description

Main area Oncology Services Grade Band 5 Contract Permanent Hours Full time - 37.5 hours per week (Mon - Fri) - At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.) Job ref 253-1126-8264269

Employer The Dudley Group NHS Foundation Trust Employer type NHS Site Russells Hall Hospital Town Dudley Salary £32,073 - £39,043 Pro Rata Per Annum Salary period Yearly Closing 25/11/2026 23:59

Oncology Administrative Team Leader

Band 5

Job overview

An excellent opportunity has arisen for a Band 5 Team Leader to join the Oncology Team. The post holder should have excellent communication and leadership skills, be enthusiastic and committed to lead and support the administration staff. The post holder is to manage recruitment, performance issues, monitor waiting times along with the Service Level Agreement for Oncology, work allocation of staff and management of absence. We welcome applications from those who are compassionate, ambitious and has an eagerness to drive service quality and improvement.

The post-holder will be responsible for the provision of a comprehensive administrative and medical secretarial service for the department. The post holder will provide leadership to the administrative & secretarial staff within the post holder’s portfolio, which includes but is not limited to managing recruitment, overseeing appraisals and performance issues, management of absence and management of complaints. To be an expert & role model for the administrative team working closely with the Assistant Directorate Manager to ensure a positive working environment where every member of the team is given the opportunity to contribute and develop.

Main duties of the job

To plan the day to day workload and to ensure the workload is carried out efficiently within the required timescales, dependant on the ever changing needs of the service. Monitor the waiting times within the service. To lead on the team’s administrative systems and processes and implement improvements to the service on an on-going basis. To provide a comprehensive medical secretarial service to Consultants and support teams. Ensure clinical correspondence is produced and distributed within acceptable timescales. To hold & chair regular team meetings, conduct regular 1:1s, participate in administrative team meetings, service development meetings, and any other relevant meetings across sites as required. To manage recruitment and selection.

Working for our organisation

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Detailed job description and main responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.

Person specification

Qualifications & Education

• GCSE's at grade C or above, or equivalent qualification, including maths and english
• NVQ level 3 in business administration or equivalent
• Medical secretarial experience
• Medical Terminology qualification or equivalent knowledge gained through relevant experience

Knowledge & Training

• Advanced skills in the use of all packages within Microsoft Office i.e. excel & word
• Evidence of contributing to enhancing team performance and leading on service improvements
• Knowledge of waiting list management and 18 week RTT policies and rules
• Oasis

Experience

• Experience of working in an Administrative role
• Experience of working in a busy environment working independently and exercising judgment and decision making skills
• Significant experience of leading a team & staff management
• Ability to demonstrate advanced organisational and time management skills
• Experience of appraising others and contributing to their learning and development
• Previous experience of working within a healthcare setting

Using AI for jobs applications:

Whilst we encourage the use of technology to help manage time and support innovation. However, it is your responsibility to ensure your application is personalised and clearly reflects your own skills and experiences. While AI can assist with drafting, it should only be used as a support tool. The content must be your own work and accurately represent your knowledge, abilities, and values. Over-reliance on AI-generated content may result in your application being rejected. A common issue arises when we receive multiple applications with identical or overly generic language.

The use of AI during assessments, including interviews, is not permitted unless it has been pre-approved as part of a reasonable adjustment. For digital interviews, you may be asked to provide a 360-degree view of your surroundings on camera and confirm that no additional devices are present. If we suspect AI is being used during an interview, we may pause the process to clarify or adjust our approach to questioning.

Caring for patients demands integrity, honesty, and accountability. We expect your application and participation to be authentic and a genuine reflection of your own experiences and values.

In line with UK Home Office rules, Band 2 clinical and non‑clinical roles, and Band 3 non‑clinical roles, are not eligible for visa sponsorship.

Non‑clinical roles at Agenda for Change Bands 7–9 that meet the required skill level (RQF 6) and salary threshold are eligible for sponsorship.

The Trust will also accept applications from candidates who can evidence their existing right to work in the UK or who hold an alternative eligible visa.

RECRUITMENT EQUALITY STATEMENT

We are committed to equal opportunities and want to ensure our workforce is representative of the population we serve. We welcome applications from all sections of the community and diverse groups. It is essential we understand our demographics, in order that we can monitor our performance as an equal opportunity employer, as well as continuing to embed a culture of inclusivity across the organisation, which supports the active participation and contribution of our diverse staff groups in the Trusts decision making processes . On application the shortlisting manager will not see this criterion and therefore it cannot be part of their decision making. Please ensure you complete your equal opportunities questions for us and help us to make sure everyone is welcome.

The Trust is committed to employing and supporting people with disabilities. It is the Trust’s policy to interview all candidates with a disability who meet the minimum ‘essential’ criteria as identified on the person specification. To ensure we know you have a disability, please inform us under the appropriate section on the application form. We welcome applications from the LGBTQ+ community and openly encourage people with different sexual orientation, gender identity and expression to apply to join our team. We promise to respect and encourage the use of all pronouns and will not purposefully mis-gender anyone.

We are governed by the public sector equality duties and by our values of Care, Respect and Responsibility to ensure we eliminate discrimination, harassment, victimisation and any other behaviour that is unlawful, undermines our core values and/or falls short of our Behaviour Framework. We want all of our staff to ‘call out’ any behaviour from colleagues, patients or visitors that constitutes the above and appropriate action be taken.

We will, at every opportunity, advance equality and inclusivity for all staff, at all levels within the organisation, by removing or minimising disadvantage, encouraging participation and taking all relevant steps to meet the needs of anyone who shares a protected characteristic. We will also foster good relations between persons who share a protected characteristic by tackling prejudice and promoting understanding at every opportunity.

We have staff Networks in place to help support staff experience of diverse staff groups and inform us on the actions, interventions and support what we need to put in place to improve the working lives and daily experiences of all colleagues and all teams. Anyone can join the networks and we take pride in having Allies as part of every network within the organisation.

By submitting an application for a position with this organisation, you are declaring that the information given is true and complete, any deliberate omission, falsification or misrepresentation will be grounds for rejecting the application or subsequent dismissal, and where applicable, for positions that requires registration with a professional body, you authorise us to make the required employer checks on your professional registration status.

By applying for this post you are agreeing to the Dudley Group NHS Foundation Trust transferring the information contained in your application to its preferred applicant management system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are offered a job, information will also be transferred into the NHS Electronic Staff Record system.

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