Departmental Clerk

The Dudley Group NHS Foundation Trust; Willenhall; On-site; GBP 21,000 - 25,000; Full time

Job summary

The Dudley Group NHS Foundation Trust is seeking an Endoscopy Administrative Assistant (Band 2) to support patient appointments, reception, and medical records. You will be part of the Endoscopy admin team, ensuring accurate data entry and respectful patient interaction.

The role requires GCSEs, administrative experience, and proficiency with Microsoft Office. Confidentiality, coordination with clinical staff, and flexibility to cover colleagues are essential.

Qualifications

• GCSE English and Maths at grade C or equivalent.
• Previous administrative and clerical experience.
• Experience using hospital administration systems.
• Proficient in Microsoft Office (Excel and Outlook).

Responsibilities

• Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.

Skills

Administrative experience

Clerical experience

MS Office

Excel

Outlook

Education

GCSE English and Maths

Tools

Hospital administration systems

Job description

• Support the booking, registration, admission, discharge and transfer of patients in accordance with Trust policies and procedures.
• Maintain accurate patient information, records and documentation, ensuring confidentiality.
• Provide a welcoming reception service.
• Support effective utilisation of endoscopy capacity by allocating appointments and responding to cancellations.
• Provide clerical support to the Bowel Cancer Screening Programme and nurse-led clinics.
• Liaise with hospital departments, medical secretaries, clinical staff to support patient care.
• Maintain organised filing systems in accordance with Trust policies and procedures.
• Work flexibly as part of the Endoscopy administrative team, providing cover for colleagues.
• Deal professionally and sensitively with enquiries and **escalate** concerns when required.
• Undertake other duties appropriate to the Band 2 level to support a safe, efficient and high-quality Endoscopy service. The role requires accurate data entry, timely communication and effective coordination with clinical and administrative colleagues. The post holder will work within agreed procedures, use initiative appropriately, maintain patient confidentiality and contribute to a positive experience for patients and visitors.

Main duties of the job

Patient Appointment and Booking Administration

Reception and Patient Communication

Medical Records and Documentation

Clinical and Administrative Support

Communication and Liaison

Information Governance and Filing

Team Working and Service Support

General Responsibilities

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Job responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.

Person Specification

Qualifications & Education

• GCSE pass in English Language & Maths (Minimum Grade C / Level 4-9) or equivalent

Experience

• Previous administrative and clerical experience
• Experience working with hospital administration systems
• Proficient in the use of Microsoft Office programs (i.e. Excel & Outlook)

Communication & Relationship Skills

• Ability to work as part of a team

Planning & Organisational Skills

• Good organisational skills
• Ability to plan, organise and prioritise workload in a methodical manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.