Band 4 Medical Secretary Supervisor - Oncology

University Hospitals Birmingham NHS Foundation Trust; West Midlands; Hybrid; GBP 28,000 - 31,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust is seeking a committed Medical Secretary for the Oncology Administration team at the Queen Elizabeth Hospital Birmingham. The role combines on-site duties with home-working, offering a flexible, permanent position and a chance to support oncologists in a busy cancer centre.

You will manage clinic bookings, handle outsourced letters, and act as a compassionate point of contact for patients and carers, while prioritising tasks and maintaining

Qualifications

• Experience as Medical Secretary.
• Proven experience with clinic bookings and administration.
• Excellent communication and organisational skills.

Responsibilities

• Provide secretarial cover to consultants and their teams with responsibility for clinic bookings and administration.
• Check and distribute outsourced clinic letters.
• Provide empathic and sensitive contact for patients/relatives and carers; work under direction of Office Manager.

Skills

Good general education

Medical terminology knowledge

Microsoft Office

Education

GCSE English and Maths A-C

Business Administration NVQ Level 3

AMSPAR Certificate

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Job Summary

The Oncology Administration team at the Queen Elizabeth Hospital Birmingham is look for a committed, compassionate and personable individual to join as a Medical Secretary. This team provides a secretarial service to the Oncologists who work in the renowned Cancer Centre at the QE. This position will include a mixture of on-site and working from home. The team work flexibly and this is a permanent position. The successful candidate will be well organised and be able to prioritise tasks. They will be proactive in solving problems and queries and will see these through to completion. The post holder will need to be calm and patient, with an excellent telephone manner, communication, interpersonal and organisational skills to deal with sometimes complex and difficult issues over the phone. The post holder will be flexible in their approach and will work creatively to provide support in the most effective way.

Main Duties, Tasks & Skills Required

To provide secretarial cover to consultants and their teams with particular responsibility for clinic bookings and administration, checking and distributing outsourced clinic letters. The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers, undertaking work under the direction of the Office Manager.

About Us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job Description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person specification

Qualifications

Essential

• Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
• Business Administration NVQ level 3 or equivalent experience in a clerical environment
• AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
• Working knowledge of medical terminology

Experience

Essential

• Experience of working as a Medical Secretary
• Experience of dealing with the Public/Customer service experience
• Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
• Experience of using IT systems
• Experience of working in Healthcare
• Good Organisational skills
• Able to use own initiative and deal with the unpredictable
• Able to work under pressure and to multi-task
• Able to work to deadlines

Desirable

• Experience of working in a busy environment

Additional Criteria

Essential

• Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• Good keyboard / IT skills
• Good organisation skills and ability to multitask
• Good time management skills
• Ability to deal professionally with enquiries from staff, patients and visitors
• Ability to problem solve
• Understand confidentiality and apply the principles in everyday working practice
• Ability to pay attention to detail where there are predictable interruptions to the work pattern
• Ability to deal with stressful situations and sensitive issues
• Work effectively and flexibly as part of a team to meet the needs of the services
• Confident in dealing with people at all levels
• Must be able to demonstrate an understanding of equality and diversity
• Mature open and flexible approach to work
• Demonstrates care and compassion
• Good inter-personal and communication skills
• Good organisational skills
• Team Player
• Conscientious
• Demonstrates reliability, motivation and commitment
• Ability to travel to multiple sites

Desirable

• Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Pay scheme

Agenda for Change

Band

Band 4

Salary

£28392.00 to £31157.00 Yearly

Contract

Permanent

Working pattern

Full-Time, Flexible Working

Reference number

304-1104378

Job locations

• Queen Elizabeth Hospital
• Mindelsohn Way
• Birmingham
• West Midlands
• B15 2TH

Attachments

Job Description

JD PS.pdf - 443KB Opens in a new window