Community Care Navigation Centre and Community AHP Admin Team Manager

The Dudley Group NHS Foundation Trust; Brierley Hill; On-site; GBP 32,000 - 39,000; Full time

Job summary

The Dudley Group NHS Foundation Trust is looking for a skilled Community Care Navigation Centre and Community AHP Admin Team Manager to lead the administrative and secretarial services for Community AHP Services and manage the CNC. The post holder will provide leadership to admin staff, oversee recruitment, appraisals, performance issues, absence and complaints.

Responsibilities include planning daily workloads, monitoring waiting times, ensuring accessible patient booking, managing admin rotas

Qualifications

• Advanced skills in Microsoft Office including Excel and Word.
• Excellent presentation skills.
• Sound knowledge of governance procedures including management of risks, confidentiality, and complaints.
• Experience leading a team and driving service improvements.
• Knowledge of ordering processes and managing within a department.

Responsibilities

• Plan the day-to-day workload of admin staff to meet timescales.
• Monitor waiting times and elevate issues to Service Managers as needed.
• Ensure accessible patient booking via the Community Care Navigation Centre.
• Oversee admin staff work plans, rotas and time off requests.
• Assist service leads with annual leave management.

Education

5 GCSEs at grade 4 or above, including Maths and English

Undergraduate degree or equivalent knowledge gained through relevant experience

Medical Terminology qualification or equivalent knowledge gained through relevant experience

Tools

Microsoft Office (Advanced - Excel & Word)

Job description

Community Care Navigation Centre and Community AHP Admin Team Manager

The post-holder will be responsible for the provision of a comprehensive administrative and secretarial service for the all the Community AHP Services and to manage the Community Care Navigation Centre (CNC). The post holder will provide leadership to the administrative & staff within the post holder's portfolio, which includes but is not limited to managing recruitment, overseeing appraisals and performance issues, management of absence and management of complaints.

Main duties of the job

To plan the day-to-day workload of the admin staff and to ensure the workload is carried out efficiently within the required timescales, dependant on the ever-changing needs of the admin team and clinical services.

Monitor the waiting times within the service and elevate to Service Managers as appropriate.

Monitor accessibility into the service for patients via the Community Care Navigation Centre to ensure patients are able to book appointments easily

To oversee Community AHP Admin staff work plans, timetables and rotas

To manage annual leave requests and cover for admin teams

To assist the Service leads in the management of annual leave

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of \"excellent health care, improved health for all\". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Job responsibilities

Please refer to the attached Job Description for full details of the main duties and responsibilities that the post holder is required to undertake.

Person Specification

Qualifications and Education

• 5 GCSE's at grade 4 or above, or equivalent qualification, including Maths and English
• Undergraduate degree or equivalent knowledge gained through relevant experience
• Undergraduate degree or equivalent knowledge gained through relevant experience
• Medical Terminology qualification or equivalent knowledge gained through relevant experience

Knowledge and Training

• Advanced skills in the use of all packages within Microsoft Office i.e. excel & word
• Excellent presentation skills
• Sound knowledge of governance procedures including management of risks, raising concerns, confidentiality procedures & responding to complaints
• Evidence of contributing to enhancing team performance and leading on service improvements
• Knowledge of ordering processes and managing these within a department

Experience

• Experience of working in an Administrative role
• Experience of working in a busy environment working independently and exercising judgment and decision making skills
• Significant experience of leading a team & staff management
• Experience of dealing with the Public/Customer service experience
• Proven track record of problem solving
• Experience of dealing with and handling complaints appropriately and efficiently
• Ability to demonstrate advanced organisational and time management skills
• Previous experience of managing projects, leading a team through change
• Ability to work under pressure and deal with stressful situation
• Experience of appraising others and contributing to their learning and development
• Previous experience of working within a healthcare setting
• Experience of developing policies, Procedures and guidelines

Communication & Relationship Skills

• Approachable and reliable
• Committed to personal and team development
• Team player and an excellent role model with the ability to inspire others
• Confidentiality and tact necessary for dealing with people at all levels, and the most complex and sensitive information
• Confident to deal with people at all levels & challenge where necessary

Planning & Organisational Skills

• Able to prioritise tasks under pressure

Analytical & Judgement Skills

• Sound judgement under pressure and ability to meet tight deadlines
• Ability to negotiate and influence

Equality, Diversity, Inclusion and Trust Values

• Able to provide safe, caring, and effective services
• Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
• Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Brierley Hill Health & Social Care Centre

£32,073 to £39,043 a yearPro rata, per annum

Contract

Permanent

Working pattern

Full-time

Reference number

253-1126-8411215

Job locations

Brierley Hill Health & Social Care Centre