Oncology Admin Team Lead - Service Quality Leader

The Dudley Group NHS Foundation Trust; Dudley; On-site; GBP 32,000 - 39,000; Full time

Job summary

The Dudley Group NHS Foundation Trust is seeking a Band 5 Team Leader to join the Oncology Team. You will lead and support administration staff, manage recruitment and performance, monitor waiting times, and ensure service levels are met across the department.

You will provide leadership for administrative and medical secretarial services, chair regular meetings, oversee appraisals, manage absence and complaints, and help drive service quality and improvements within a collaborative NHS

Qualifications

• GCSEs at grade C or above, including maths and English.
• NVQ Level 3 in business administration or equivalent.
• Medical Terminology qualification or equivalent knowledge.
• Experience in medical secretarial or administrative roles.

Responsibilities

• Plan day-to-day workload and ensure tasks are completed on time.
• Monitor waiting times and lead on administrative systems and improvements.
• Provide comprehensive medical secretarial service to Consultants and teams.
• Produce clinical correspondence within acceptable timescales.
• Chair regular team meetings, conduct 1:1s, and participate in service meetings.
• Manage recruitment and selection; oversee appraisals and absences.

Skills

Leadership

Communication skills

Staff management

Administrative experience

Time management

Education

GCSEs in maths and English

NVQ Level 3 in Business Administration

Medical Terminology qualification

Tools

Microsoft Office (Excel, Word)

Oasis

Job description

The Dudley Group NHS Foundation Trust is seeking a Band 5 Team Leader to join the Oncology Team. You will lead and support administration staff, manage recruitment and performance, monitor waiting times, and ensure service levels are met across the department.

You will provide leadership for administrative and medical secretarial services, chair regular meetings, oversee appraisals, manage absence and complaints, and help drive service quality and improvements within a collaborative NHS