Administration Team Lead (Job Share) - 22.5h, 2WW Pathways

Gloshospitals; Gloucester; On-site; GBP 28,000 - 31,000; Part time

Job summary

Gloucestershire Hospitals NHS Foundation Trust is seeking an Administration Team Leader, Band 4, 22.5 hours per week, to lead a patient co-ordinators team within the Gynaecology Oncology Service at Cheltenham General Hospital. The role focuses on data validation, planning, recruitment, and ensuring high-quality administration.

You will manage annual leave, sickness and performance, conduct training, and drive continuous improvement while ensuring compliance with national and local guidelines.

Qualifications

• Educated to A Level or equivalent standard.
• RSA Level 3 or ability to demonstrate equivalent standard (Accurate and Proficient Audio Typing Skills).
• Excellent written communication and good command of English, punctuation and grammar.
• Excellent communication, interpersonal and negotiation skills and ability to work with staff, clinical colleagues and management.
• Medical Secretary Experience.
• Proven experience supervising a diverse administrative team.
• Ability to delegate, work independently, use initiative and prioritise workload.

Responsibilities

• Lead, coordinate and oversee administrative and secretarial processes in support of effective and efficient functions of the clinical team.
• Line management of the administrative team to ensure progress of work and resolve concerns or issues.
• Ensure referrals are processed in line with trust guidance and that secretarial staff book appointments accordingly.
• Ensure clinic typing, patient communications and medical/legal reports are accurate and dispatched timely.
• Maximise clinic capacity by ensuring slots are used and escalate issues to the Operational Support Manager.
• Supervise and coach Patient Co-Ordinators to ensure timely investigations, attendances and tests.
• Assist in recruitment and induction for the Gynaecology Oncology team and conduct development conversations.
• Ensure staff receive training and guide them on SOPs and guidelines.
• Lead team meetings and motivate the team and support wellbeing.
• Manage annual leave and sickness absence following HR policies and procedures.
• Participate in Patient Co-Ordinators workload including transcription responsibilities.
• Review administrative functions and implement improvements and standard operating procedures.
• Provide supervision in the absence of Supervisors as part of cross-cover arrangements.
• Data Validation/Quality responsibilities to improve data quality and track treatments.

Skills

Excellent written communication

Excellent interpersonal skills

Ability to work to deadlines

Strong IT skills

Education

Educated to A Level or equivalent

RSA Level 3 or equivalent (Audio Typing Skills)

Job description

Gloucestershire Hospitals NHS Foundation Trust is seeking an Administration Team Leader, Band 4, 22.5 hours per week, to lead a patient co-ordinators team within the Gynaecology Oncology Service at Cheltenham General Hospital. The role focuses on data validation, planning, recruitment, and ensuring high-quality administration.

You will manage annual leave, sickness and performance, conduct training, and drive continuous improvement while ensuring compliance with national and local guidelines.