Oncology Admin Assistant

NHS; Rhyl; Remote; GBP 21,000 - 24,000; Full time

Job summary

Betsi Cadwaladr University Health Board (BCUHB) is seeking an Administration Assistant to join the Clinical Oncology and Clinical Haematology Team. The role involves filing, collecting patient case notes for clinics, answering calls, and supporting wards, reception and outpatient areas in a busy hospital setting.

The successful candidate will work as part of a multi-disciplinary team, adhere to data protection and confidentiality standards, and strive to maintain smooth patient communications

Qualifications

• Experience within an office environment involving customer service.
• Experience of a wide range of both verbal and written communication styles.
• Knowledge of Data Protection Act and patient confidentiality.

Responsibilities

• Filing and collecting patient case notes and answering the phone.
• Providing cover to Wards, Reception and Outpatient areas.
• Supporting the team to ensure timely and accurate communications.

Skills

Customer service

Office experience

Verbal & written communication

Multitasking

Team player

Education

GCSE English and Maths

ECDL / computing qualification

Tools

MS Office

Databases

Job description

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview

The successful candidate will need to undertake a range of duties including filing, collecting patient case notes, answering the phone, carrying out a variety of duties and supporting the team as necessary. We work in a busy and fast environment that requires a person who has the ability to adapt and work independently.

The post holder must have the ability to work as part of a team to ensure that all relevant communications are carried out in a timely and accurate manner. You would be expected to treat requests and inquiries from patients, carers and colleagues in a confidential and sensitive way, face to face and by telephone.

You must have a good standard of education, good organisational skills and the ability to work as part of the team.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Main duties of the job

An opportunity has arisen to join the Clinical Oncology and Clinical Haematology Team as an Administration Assistant.

The successful applicant will be adaptable and have the ability to work to in a fast paced environment undertaking a range of administration processes with confidence and efficiency including filing, collection of patient case notes for clinic and provide cover to Wards, Reception and Outpatient areas.

Applications are invited from those who wish to be selected to take part.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Experience

• Experience within an office environment involving customer service.
• Experience of a wide range of both verbal and written communication styles.
• Experience of working in a busy/high pressure environment.
• Ability to use a variety of computer databases.
• Previous medical records or hospital based clerical experience

SKILLS

• Able to meet tight deadlines and able to prioritise workload.
• Frequent and prolonged use of VDU’s
• Frequent and prolonged use of telephones
• Excellent organisational skills, with the ability to demonstrate initiative in response to demands of the workload.
• Ability to multitask whilst working under pressure.

KNOWLEDGE

• Knowledge of Data Protection Act
• Awareness of Patient Confidentiality

PERSONAL QUALITIES

• Ability to work as part of a multi-disciplinary team.
• Ability to remain calm in stressful or distressing situations.
• Ability to empathise with patients and relatives who are undergoing treatment/receiving bad news in clinic.
• Ability to overcome language and communication barriers
• Ability to prioritise own workload
• Self motivated

OTHER RELEVANT REQUIREMENTS

• Able to work shift pattern between the hours of 9am & 6pm and some weekends.
• Ability to speak Welsh (Level 3)

Qualifications

• Good standard of education. Able to demonstrate English and Mathematics GCSE or equivalent.
• European Computer Driver Licence Qualification, working towards it or equivalent experience
• Knowledge of PAS.
• Formal Qualifications in the use of word processing, spreadsheets and/or databases.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.