Onboarding Team Member - CN (Southport)

4COM (4Communication B.V); Sefton; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A growing law firm is looking for an Onboarding Team Member to facilitate client onboarding, ensuring excellent customer service and support during the initial sign-up process. This role expects effective communication management with clients and collaboration with the legal team to ensure smooth operations. The position provides a hybrid working environment, competitive salary, and a range of employee benefits including generous holiday leave and professional development opportunities.

Benefits

Bonus scheme

35 days holiday including bank holidays

Pension scheme with tax-efficient options

Life Assurance Policy

Medical expense policy

Company sick pay

Flexible working environment

Company social events

Qualifications

• Experience in a call center or customer-facing role is preferred.
• Demonstrated ability and willingness to learn new processes.
• Strong communication skills, both written and verbal, are essential.

Responsibilities

• Communicate daily with clients and manage relationships via phone and email.
• Develop knowledge of claims processes for Medical Negligence.
• Coordinate with the legal team to advance cases.

Skills

Call Centre experience or customer facing experience

Willingness to learn and develop

Excellent verbal and written communication skills

Exceptional attention to detail

Team player

Microsoft Office

Exceptional customer service skills

Job description

Onboarding Team Member - CN

Salary: £22,932

Location: Southport/Hybrid

Office attendance expectation: Initial period in the office for training, followed by hybrid working.

Working hours: 35 hours - Monday to Sunday on a rota basis.

Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Team.

The successful candidate will ensure that our clients are continually at the heart of everything we do by being motivated and enthusiastic about providing excellent customer service. They will be responsible for onboarding clients by providing step by step support to the clients during the initial sign‑up process.

In Return Fletchers Can Offer

• 35 hours working week
• Bonus scheme (subject to targets being met)
• 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days holiday per year, until you reach the maximum long service awards which are awarded after your 5th, 7th, and 9th full year of employment
• Pension scheme with tax‑efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some dental, optical and other medical expenses
• Company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• Flexible, agile working environment with a positive work‑life balance
• Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
• Monthly voucher awards for winning nominees

Main Responsibilities

• Communicating with clients daily, managing and developing relationships with clients via phone and email.
• Developing and maintaining knowledge of claims process for Medical Negligence.
• Understanding and discussing our funding and insurance information.
• Communicate with our legal team where necessary to progress cases.
• Make amendments to our sign up/ medical consent forms where required.
• Building rapport with clients ensuring all accurate information is taken and entered onto the Proclaim file management system.
• Monitoring own task list making sure all enquiries are contacted daily to chase the client for instructions.
• Any other ad‑hoc duties as requested by your Team Leader or Head of Department
• Obtaining further information from clients regarding their potential claim
• Complete Conflict checks
• Assisting the legal teams to onboard high value cases

Essential Skills And Experience

• Call Centre experience or customer facing experience.
• A willingness to learn and develop.
• Excellent verbal, written communication, and telephone skills.
• Exceptional attention to detail
• Team player
• Microsoft Office
• Exceptional customer service skills

We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.

About Fletchers Solicitors

Fletchers is a growing law firm specialising in personal injury and clinical negligence law, with excellent rankings with both the Legal 500 and Chambers & Partners. Following several acquisitions, we have transformed into the Fletchers Group, with ambitious plans for further expansion. Situated in the North‑West of the UK, our offices are located in Manchester, Liverpool, Southport, Leeds, Bolton, and Cambridge. Many of our colleagues enjoy the flexibility of hybrid work arrangements. We offer a great work‑life balance, attractive benefits, apprenticeship or training contract opportunities, and avenues for internal progression. Currently, approximately 10% of our colleagues participate in apprenticeships or training contracts, marking a milestone for us as we continue to improve our Learning & Development programs. Our culture is nurturing, designed to assist you in achieving your aspirations. Additionally, we have our Associate and Partner programs for senior lawyers and established the Fletchers Foundation to support those who have suffered injuries.

More information about us can be found on our website. https://www.fletcherssolicitors.co.uk/about-us

Fletchers Group is an inclusive employer with a diverse workforce: we welcome applications from any and all backgrounds. We’re committed to providing a culture and environment where everyone can thrive, understanding and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, signed up to BITC's Race at Work charter, and working towards Henpicked's Menopause and Menstrual Friendly accreditations.