Onboarding & Success Consultant - SaaS

Commusoft Inc.; Greater London; Hybrid; GBP 36,000 - 42,000; Full time

Benefits offered by this job

23 days annual leave

£50 gym contribution per month

Pension contribution

Private healthcare option

Extended parental leave

Remote work over Christmas & summer

Holiday-buy-in scheme

Drinks & snacks in modern workspace

Job summary

Commusoft is seeking a Client Success professional to onboard new customers, understand their workflows, and drive successful implementation and go-live. You will consult on best practices and ensure a smooth transition to ongoing account management.

The role demands a strong technical mindset, teaching abilities, and excellent project management to handle multiple clients and timelines in a B2B SaaS environment. Hybrid work is offered with office presence expectations.

Qualifications

• Minimum 2 years in a Success/implementation/onboarding role within a B2B SaaS environment.
• Strong technical mindset with ability to quickly understand a software platform.
• Ability to teach, coach and deliver effective implementation and training.

Responsibilities

• Onboard and implement new Commusoft clients after they sign up through Sales.
• Understand client business and workflows and map them to Commusoft.
• Lead handover, setup, implementation and go-live before transitioning to Account Management.
• Act as a consultant to guide clients on best practices and process improvements.
• Ensure clients are live by go-live date and comfortable using the platform daily.

Skills

2+ years experience

Technical mindset

Teacher/coach

Project management

CRM hygiene

Problem-solver

Job description

Commusoft is seeking a Client Success professional to onboard new customers, understand their workflows, and drive successful implementation and go-live. You will consult on best practices and ensure a smooth transition to ongoing account management.

The role demands a strong technical mindset, teaching abilities, and excellent project management to handle multiple clients and timelines in a B2B SaaS environment. Hybrid work is offered with office presence expectations.