Technical Success Consultant

Commusoft Inc.; Greater London; On-site; GBP 36,000 - 42,000; Full time

Benefits offered by this job

23 days annual leave

£50 gym contribution per month

Pension contribution

Private healthcare option

Extended parental leave

Remote work over Christmas & summer

Holiday-buy-in scheme

Drinks & snacks in modern workspace

Job summary

Commusoft is seeking a Client Success professional to onboard new customers, understand their workflows, and drive successful implementation and go-live. You will consult on best practices and ensure a smooth transition to ongoing account management.

The role demands a strong technical mindset, teaching abilities, and excellent project management to handle multiple clients and timelines in a B2B SaaS environment. Hybrid work is offered with office presence expectations.

Qualifications

• Minimum 2 years in a Success/implementation/onboarding role within a B2B SaaS environment.
• Strong technical mindset with ability to quickly understand a software platform.
• Ability to teach, coach and deliver effective implementation and training.

Responsibilities

• Onboard and implement new Commusoft clients after they sign up through Sales.
• Understand client business and workflows and map them to Commusoft.
• Lead handover, setup, implementation and go-live before transitioning to Account Management.
• Act as a consultant to guide clients on best practices and process improvements.
• Ensure clients are live by go-live date and comfortable using the platform daily.

Skills

2+ years experience

Technical mindset

Teacher/coach

Project management

CRM hygiene

Problem-solver

Job description

Who are we?

Come and Meet the Founder in this 1-minute video, where you'll get a firsthand glimpse into who we are and life here at Commusoft.

Global Mission Statement

From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and has a positive impact in the field service software market. Since 2006, we’ve transformed not only our services and offerings but also the business operations of thousands of service companies that rely on our software daily.

Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, comprehensively supporting clients from day one, and always being open and transparent with our community, these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team.

Inclusion and Belonging at Commusoft

Our clients come from all walks of life, and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a ‘culture-add’ mindset rather than ‘culture-fit’ when it comes to our hiring process, and we intend to genuinely drive transformational change when it comes to diversity, inclusion, and belonging. If you're eager to take clients on a journey and help transform field service businesses for the better, you’ll be at home at Commusoft.

Department Mission Statement

At the heart of Commusoft's success is our Client Success team, dedicated to helping our clients achieve long-term value from our platform. Our mission is to build trusted partnerships that maximise client outcomes, drive product adoption, and support strong client retention.

As strategic advisors, our Client Success team works closely with customers throughout their journey, providing proactive guidance, business consultation, and technical enablement. We help clients realise the full value of Commusoft by identifying opportunities to improve their operations, encouraging continuous feature adoption, and ensuring they achieve measurable business success.

Our focus is on creating lasting relationships built on trust, expertise, and a deep understanding of our clients' goals. By delivering an exceptional client experience, we turn satisfied customers into long-term partners and advocates, making Client Success a key driver of Commusoft's growth and reputation.

What you’ll do:

• You’ll be responsible for taking new Commusoft clients through their initial onboarding and implementation project after they sign up through our Sales team.

• You’ll be responsible for ensuring you understand their business and their existing workflows before applying them to Commusoft's products.

• You’ll work with new clients from the initial handover meeting with Sales, through the set-up, implementation and go-live, where you’ll finish the process by handing the client over to our Account Management team.

• You’ll act as a consultant, guiding business owners on best practices within Commusoft, but also pulling on experience working with other businesses to help improve processes and workflows.

• Ultimately, your goal is to ensure new clients are live with Commusoft by their set go-live date, and they feel confident using the platform as their main, day-to-day operations software.

Your skills, behaviours and values:

• You have a minimum of 2 years experience as part of a Success team or in an implementation or onboarding role within a B2B SaaS environment.

• You have a strong technical mindset and have an ability to quickly understand how a software platform operates.

• You are a teacher, coach and someone who can deliver an effective implementation and training project in a B2B environment.

• You have excellent project management skills, with an ability to manage multiple projects at different stages at the same time.

• You prioritise effective, efficient follow-ups and client responses, and maintain excellent CRM hygiene, understanding that this impacts your ability to meet go-live deadlines.

• You’re a problem-solver, with a creative, curious mindset and understand that Commusoft isn’t a one-size-fits-all solution that can be adapted to meet a client's requirements through effective questioning and communication.

Salary & Benefits:

The base salary is £37,000 per year.

The other elements of your compensation include: 23 days off (increase with tenure) plus the UK bank holidays, £50 monthly gym contribution, pension contribution, private healthcare option, extended parental leave, remote working over Christmas and during the summer period, up to 5 days holiday-buy-in-scheme, drinks and snacks provided at our new modern workspace next to Elephant & Castle underground station.

And you’d probably like to know that we have a hybrid working model (8 days a month in the office minimum) but it is an open door so feel free to come in more if you'd like! Thursdays and Fridays are when the Success team is required to be in the office. Please note that for the first month you will be required to come in full-time 8.30am-5.30pm.