Onboarding Specialist (German Speaking)

JAM Recruitment Ltd; Brighton; Hybrid; GBP 31,000 - 33,000; Full time

Job summary

Manpower in Brighton seeks an Onboarding Specialist (German-speaking) to guide corporate clients through the first experience of the onboarding process. You will liaise with Global Commercial Services as the primary contact for German-speaking clients, and coordinate onboarding for international accounts with support from Business Development Managers.

The role emphasizes strong German and English communication, relationship-building, and process improvement to ensure smooth client transitions

Qualifications

• Fluency in German is required.
• Excellent telephone, verbal and written communication skills.
• Knowledge of Excel essential.

Responsibilities

• On-Boarding of clients to complete application forms and collect all legal documents required to launch the implementation.
• Manage the end-to-end onboarding process for new commercial clients and expansion of existing client.
• Monitor onboarding progress and proactively address delays or blockers.
• Input of new and expanding corporate client data to the risk tools and the resulting set up of the client''s programme.
• Taking ownership of projects that drive the development and enhancement of existing tools and process.
• Providing premium and dedicated advisory services to our new commercial clients throughout the implementation and enrolment process.
• Working with the Sales, Account Sales, and Implementation Manager to achieve a successful implementation and handover to the relevant teams.

Skills

German fluency

English fluency

Excellent communication

Relationship building

Problem solving

Process improvement

Sales mindset

Tools

Excel

Job description

This temporary Onboarding Specialist (German Speaking) role in Brighton runs six to nine months, with possible extension, offering up to £17.03 hourly. Working 35 hours weekly, Monday to Friday, 8am to 4pm, the post supports a FTSE 100 credit card company, combining office presence with remote work across the UK. The successful candidate becomes the primary contact for corporate clients, guiding them through their first experience of an industry-leading onboarding process. Fluency in German and English is essential, alongside strong communication and relationship-building abilities. Responsibilities include consulting with Global Commercial clients, managing enquiries, and ensuring smooth transitions. Salary: £17.03 per hour Location: Brighton / Remote (UK only) Duration: Temporary, 6 - 9 months (with view of extension ) Hours: 35 hours per week, Monday to Friday 8am - 4pm

Role Overview

Manpower have a fantastic new opportunity for the right candidate to become an Onboarding Specialist, working with our client, a FTSE 100 Credit Card Company, based in the heart of Brighton.

Job Details

The Role In this opportunity you''ll be responsible for providing new and existing corporate clients with their first experience of our Client''s industry leading onboarding process. You will consult with Corporate Card clients acting as the primary contact for Global Commercial Services. You will be leading the onboarding of international clients with the support of Business Development Managers. This role is critical to the success of the German Sales and Account Management Teams. The successful candidate will be responsible for the implementation of new and expanding corporate clients, driving a deep and valued relationship before passing the account to the account management teams.

Responsibilities

• On-Boarding of clients to complete application forms and collect all legal documents required to launch the implementation
• Manage the end-to-end onboarding process for new commercial clients and expansion of existing client
• Monitor onboarding progress and proactively address delays or blockers.
• Input of new and expanding corporate client data to the risk tools and the resulting set up of the client''s programme
• Taking ownership of projects that drive the development and enhancement of existing tools and process
• Providing premium and dedicated advisory services to our new commercial clients throughout the implementation and enrolment process
• Working with the Sales, Account Sales, and Implementation Manager to achieve a successful implementation and handover to the relevant teams

Requirements

• Excellent Telephone, verbal and written communication skills
• Proactively seeks opportunities for process improvements
• Strong customer focus; Being able to identify and deliver customer''s individual needs
• Proven problem solving and analytical skills
• Knowledge of Excel essential
• A sales mindset/background is an advantage
• Fluency in German is required