Onboarding Specialist

Butterworths Limited Company; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking an Onboarding Specialist to drive the adoption of their products and improve client retention. The successful candidate will manage customer onboarding, deliver high-quality support, and build trusted relationships to ensure clients achieve maximum value from their investment. Notable benefits include generous holidays, a health programme, and a competitive pension scheme.

Benefits

Generous holiday allowance with the option to buy additional days

Health screening, eye care vouchers and private medical benefits

Life assurance

Access to a competitive contributory pension scheme

Travel Season ticket loan

Electric Vehicle Scheme

Maternity, paternity and shared parental leave

Employee Assistance Programme

Access to extensive learning and development resources

Employee discounts scheme via Perks at Work

Qualifications

• Experience in a commercially focused or customer facing environment.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.

Responsibilities

• Delivering high quality onboarding plans for Lexis Nexis products.
• Managing and coordinating new customer onboarding activities.
• Prioritizing time to meet weekly and monthly KPIs.

Skills

Organizational skills

Customer relationship management

Communication

Time management

Data-driven decision making

Job description

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As an Onboarding Specialist you will advocate adoption of Lexis Nexis products and services to drive retention and improve NPS scores. You will build trusted client relationships and provide high quality support to new customers, and encourage new users to increase their overall usage and derive maximum value from their investment.

Responsibilities

• Delivering high quality onboarding plans to drive usage and adoption of LN products.
• Working with key contacts at new accounts to roll out onboarding programme to ensure their users get the best from their investment.
• Managing and coordinating new customer onboarding activities, acting as the primary contact for all customer onboarding queries.
• Prioritising your time and diary effectively to ensure you meet set weekly and monthly KPI's.
• Working cross functionally with account managers and customer success teams to provide a great customer journey.
• Delivering superior client services by going above and beyond to ensure positive customer experiences.

Requirements

• Demonstrate experience of working in a commercially focused or customer facing environment
• Possess great organisational and time management skills and an aptitude for making data-driven decisions
• Have solid verbal and written communication skills
• Demonstrate a desire to drive successful outcomes for customers and a natural ability to demonstrate product value
• Be able to build excellent relationships with customers and stakeholders across all levels

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work