Onboarding Specialist

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses; United Kingdom; Remote; GBP 40,000 - 46,000; Full time

Job summary

A leading health-tech business is seeking an Onboarding Manager to facilitate client onboarding post-sale. This 12-month FTC role requires strong project management skills and experience in customer onboarding within a SaaS environment. The position offers a competitive salary, a bonus, and flexible working options.

Benefits

Flexible working arrangements

Medical care

Life assurance

Mental well-being support

Increased pension

26 days annual leave plus paid volunteer days

Qualifications

• Experience in project management, customer onboarding, or similar role.
• Success in managing customer relationships and delivering projects on time.
• Experience working within the dental space is a plus.

Responsibilities

• Manage the onboarding journey for clients post-sale.
• Work closely with sales and account management for a seamless experience.
• Oversee 10-20 active projects during onboarding.

Skills

Project Management

Customer Relationship Management

Change Management

Education

PMP or PRINCE2 Certification

Tools

Jira

Hubspot

LMS Platforms

Job description

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ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses provided pay range

This range is provided by ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses . Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses

Customer Success, Sales and Client Management obsessed recruiter for the SaaS and Technology sectors. CS Insider and CS Connect insight partner.

The Company:

• Globally established and offering the market leading solution in their space.
• Award winning company recognised as a Sunday Times best Place to Work!
• Huge investors in personal development and growth.
• Continuing to grow, thus the demand to add to the team!

The Opportunity:

Please note this is a 12 month FTC opportunity, with scope to extend or become permanent Due to demand.

Due to demand and growth for their leading platform, thiswell-established health-tech business are looking for another Onboarding Manager to help clients through the post sales experience before go-live!

Effectively manage the onboarding journey, working closely with sales, Account Management, technical implementation and support to ensure the most seamless experience to every client.

Be the swan, serene and calm above water, whilst below the surface it’s all systems go!

Managing 10 – 20 active projects at any given time, you’ll be their point of contact, calming influence and project manager, taking them from sale to go-live with no stress and no friction.

The Ideal Candidate:

• Experience in project management, customer onboarding, or a similar role, preferably in a SaaS or technology-driven environment.
• Demonstrated success in managing customer relationships and delivering projects on time and to plan.
• Experience with change management and driving customer adoption of new technologies.
• Strong project management skills with proficiency in tools such as Jira, Hubspot, and LMS platforms, or similar tools.
• PMP, PRINCE2, or other project management certifications.
• Experience working with or within the dental space.

The Package:

• A base salary up to £40k with a £5k bonus.
• Totally flexible working. Want remote, sure! Prefer some office time, no problem!
• Medical care, life assurance and mental-wellbeing support.
• Increased pension.
• 26 days annual leave plus paid volunteer days

And more!

ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Technology, Information and Media and Software Development

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