Onboarding Specialist

OpenTable, Inc.; City of Westminster; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

5 weeks paid vacation

Private health & dental insurance

Work from (almost) anywhere for up to

SpringHealth therapy sessions

Headspace subscription

Annual company-wide week off

Paid parental leave

Birthday time off

Volunteer time

Development Dollars

Leadership development

On-demand e-learnings

Travel discounts

Employee Resource Groups

Income protection and life assurance

EAP - 24/7 GP & free legal advice

Pension plan contributions

Discounted gym membership

Bike2Work

Season ticket loan

Social events & Thursday happy hours

Free lunch 2 days per week

Hybrid workplace: office two days a wk

Job summary

OpenTable, Inc. is seeking an Onboarding Specialist to drive the integration of restaurant partners from sale to go-live.

You will configure software, coordinate logistics, and deliver tailored training to set each restaurant up for long-term success in a hybrid work environment. Collaborating within a global team, you will optimize speed, volume, and quality of implementations, empowering restaurant staff with the right tools and knowledge to enhance operational efficiency and overall

Qualifications

• 3+ years in customer support, implementation, or hospitality.
• Proven experience training non-technical customers on software.
• Strong understanding of restaurant operations and workflows.
• Excellent organizational and time management; able to manage multiple projects.
• Effective remote communication for virtual training.
• Italian speaking; hands-on experience in restaurant environments.
• Experience collaborating with Sales, Customer Success, or Billing teams.
• Experience refining onboarding programs and processes.
• Ability to make sound decisions independently in ambiguity.
• Degree or equivalent practical experience in a related field.

Responsibilities

• Guide restaurant partners through onboarding and tailor system configuration.
• Deliver engaging training to restaurant staff via remote tools.
• Manage dynamic queue of restaurant implementations to reduce time-to-onboarding.
• Coordinate admin functions for global onboarding: scheduling, content collection, logistics.
• Collaborate cross-functionally to eliminate customer pain points and refine onboarding strategies.
• Communicate implementation status, progress, and feedback to peers, stakeholders, and external partners to ensure seamless deployment.

Skills

Customer support

Implementation

Hospitality

Remote training

Italian language

Education

Degree or equivalent in related field

Job description

As an Onboarding Specialist, you will drive the successful integration of our restaurant partners by managing the implementation process from initial sale to go-live. Utilizing a consultative approach, you will configure software solutions, coordinate logistics, and deliver tailored training to set each restaurant up for long‑term success. You will collaborate within a global team to optimize the speed, volume, and quality of implementations in a hybrid work environment. By empowering restaurant staff with the right tools and knowledge, you will play a critical role in enhancing their operational efficiency and overall experience.,

• Guide restaurant partners through the comprehensive onboarding process, tailoring the system configuration to meet specific operational needs.
• Deliver engaging training to key restaurant staff via remote tools, focusing on optimizing their daily operations using our software.
• Manage a dynamic queue of restaurant implementations to reduce time‑to‑onboarding while ensuring high‑quality setup and deployment.
• Coordinate administrative functions for the global onboarding program, including scheduling, content collection, and software implementation logistics.
• Collaborate cross‑functionally with internal teams to proactively eliminate customer pain points and refine onboarding strategies.
• Communicate implementation status, task progress, and feedback clearly to peers, stakeholders, and external partners to ensure seamless deployment.

  3+ years of professional experience in a customer support, implementation, or hospitality role.

• Proven experience training and guiding non‑technical customers on how to use software solutions.
• Strong foundational understanding of restaurant operations and workflows.
• Excellent organizational and time management skills with a demonstrated ability to drive multiple concurrent projects to completion.
• Effective remote communication skills, maintaining an engaging and professional presence for virtual training.
• Italian speaking, Direct, hands‑on professional experience working within a restaurant environment.
• Familiarity with cross‑functional collaboration alongside Sales, Customer Success, or Billing teams.
• Experience refining or scaling onboarding programs and operational processes.
• Demonstrated ability to make sound, fact‑based decisions independently within ambiguous situations.
• A degree or equivalent practical experience in a related field.

  With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world‑class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

• 5 weeks paid vacation
• Private health & dental insurance
• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well‑being:
• Company‑paid therapy sessions through SpringHealth
• Company‑paid subscription to Headspace
• Annual company‑wide week off a year - the whole team fully recharges (and returns without a pile‑up of work!)

Paid parental leave Time off for your birthday Paid volunteer time Focus on your career growth:

• Development Dollars
• Leadership development
• Access to thousands of on‑demand e‑learnings

Travel Discounts Employee Resource Groups Income protection and life assurance Employee Assistance Program - including 24/7 GP & free legal advice Pension plan contributions Discounted gym membership Bike2Work Season ticket loan Social events & Thursday happy hours Free lunch 2 days per week The best connections happen face‑to‑face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week‑giving employees the best of both worlds: in‑person collaboration and flexibility.