Onboarding Specialist - Italian speaking

OpenTable; Greater London; Hybrid; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Hybrid work model

Therapy sessions

Headspace access

Parental leave

Birthday leave

Annual company-wide week off

Job summary

OpenTable, part of Booking Holdings, is hiring an Onboarding Specialist in London. You will drive restaurant partner integration from sale to go-live, configuring software, coordinating logistics, and delivering tailored training to ensure long-term success.

This role operates in a hybrid setup with global collaboration across teams. The position emphasizes consultative onboarding, operational efficiency, and empowering restaurant staff with the right tools and knowledge to enhance guest

Qualifications

• 3+ years in customer support, implementation, or hospitality roles.
• Proven experience training non-technical customers on software.
• Strong understanding of restaurant operations and workflows.
• Excellent organizational and time management skills; can handle multiple projects.

Responsibilities

• Guide restaurant partners through onboarding, tailoring system configuration to needs.
• Deliver training to restaurant staff via remote tools to optimize daily operations.
• Manage a dynamic queue of restaurant implementations to shorten onboarding time while ensuring quality.
• Coordinate administrative functions for the global onboarding program, including scheduling and content collection.
• Collaborate with internal teams to address pain points and improve onboarding strategies.
• Communicate implementation status and progress clearly to peers and partners for seamless deployment.

Skills

Customer support

Implementation training

Restaurant operations

Remote communication

Project coordination

Education

Degree or equivalent

Job description

London, United Kingdom

Candidates must already have the right to work in the UK. This role is not eligible for employer-sponsored visa or work permit applications.

With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

Location: London
Work model: Hybrid (two days per week in the office)
Languages: Italian and English (mandatory)
Reports to: Onboarding Supervisor

About the job

As an Onboarding Specialist, you will drive the successful integration of our restaurant partners by managing the implementation process from initial sale to go-live. Utilizing a consultative approach, you will configure software solutions, coordinate logistics, and deliver tailored training to set each restaurant up for long-term success. You will collaborate within a global team to optimize the speed, volume, and quality of implementations in a hybrid work environment. By empowering restaurant staff with the right tools and knowledge, you will play a critical role in enhancing their operational efficiency and overall experience.

Responsibilities

• Guide restaurant partners through the comprehensive onboarding process, tailoring the system configuration to meet specific operational needs.
• Deliver engaging training to key restaurant staff via remote tools, focusing on optimizing their daily operations using our software.
• Manage a dynamic queue of restaurant implementations to reduce time-to-onboarding while ensuring high-quality setup and deployment.
• Coordinate administrative functions for the global onboarding program, including scheduling, content collection, and software implementation logistics.
• Collaborate cross-functionally with internal teams to proactively eliminate customer pain points and refine onboarding strategies.
• Communicate implementation status, task progress, and feedback clearly to peers, stakeholders, and external partners to ensure seamless deployment.

Minimum Qualifications

• 3+ years of professional experience in a customer support, implementation, or hospitality role.
• Proven experience training and guiding non-technical customers on how to use software solutions.
• Strong foundational understanding of restaurant operations and workflows.
• Excellent organizational and time management skills with a demonstrated ability to drive multiple concurrent projects to completion.
• Effective remote communication skills, maintaining an engaging and professional presence for virtual training.

Preferred Qualifications

• Direct, hands-on professional experience working within a restaurant environment.
• Familiarity with cross-functional collaboration alongside Sales, Customer Success, or Billing teams.
• Experience refining or scaling onboarding programs and operational processes.
• Demonstrated ability to make sound, fact-based decisions independently within ambiguous situations.
• A degree or equivalent practical experience in a related field.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Time off for your birthday
• Focus on your career growth:
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Income protection and life assurance
• Employee Assistance Program - including 24/7 GP & free legal advice
• Pension plan contributions
• Discounted gym membership
• Bike2Work
• Season ticket loan
• Social events & Thursday happy hours
• Free lunch 2 days per week

The best connections happen face-to-face, whether you're sitting down to dinner or having coffee with a coworker. That's why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week - giving employees the best of both worlds: in-person collaboration and flexibility.

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We're committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve - and fostering a culture where everyone feels welcome to be themselves.

If you need any reasonable adjustments during the application/interview process, or on the job, we're here to support you. Please reach out to your recruiter to request any accommodations.