Staff Technical Program Manager

OpenTable; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid workplace model

Company-paid therapy sessions

Headspace subscription

Annual company-wide break

Paid parental leave

Time off for your birthday

On-demand e-learnings

Travel discounts

Employee Resource Groups

Income protection and life assurance

Employee Assistance Program

Pension plan contributions

Discounted gym membership

Bike2Work

Season ticket loan

Social events & Thursday happy hours

Free lunch 2 days per week

Job summary

OpenTable is seeking a Staff Technical Program Manager (TPM) to orchestrate planning, development, and execution of technical projects, bridging product and engineering to align roadmaps, milestones, and risk management. You will influence both engineering and business strategy through collaboration and strategic program management.

You will guide stakeholders, establish program plans, and lead cross-functional teams across product areas, driving transformation initiatives and sustainable

Qualifications

• 8+ years in software development program management across cross-functional projects.
• 5+ years in a program management role.
• Expertise in Agile methodologies and tools.
• Demonstrated ability to navigate software engineering challenges.
• Proven ability to work with both technical and non-technical team members.

Responsibilities

• Collaborate with product and engineering leaders to establish program plans and milestones, proactively managing risks and setting clear objectives.
• Drive roadmap alignment across product areas, ensuring strategic goals are met through effective cross-functional coordination.
• Lead transformation initiatives and develop strategic roadmaps, fostering a collaborative environment to achieve alignment.
• Advocate for engineering excellence by supporting reliable software systems and improving productivity across teams.
• Partner with Software Engineering, Platform Infrastructure, and other key functions to maintain high-quality standards.
• Provide mentorship to junior TPMs, fostering their professional growth and enhancing overall program management capabilities.

Skills

Program management

Agile methodologies

Cross-functional collaboration

Risk management

Mentorship

Tools

Jira

Confluence

Automation scripting

Job description

This hybrid role requires working in the office two days per week.

With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

In this role, you will:

As a Staff Technical Program Manager (TPM), you will orchestrate the planning, development, and execution of key technical projects. Your leadership will bridge product and engineering efforts, ensuring seamless roadmap alignment, milestone tracking, and risk management. You'll play a crucial role in advancing both engineering and business strategies through effective collaboration and visionary program management. Effective stakeholder management and critical thinking are paramount in this role, as is the ability to exercise sound judgment in complex scenarios. Your strategic oversight and ability to navigate through ambiguity will drive our engineering and business vertical strategies forward.

Key Responsibilities:

• Collaborate with product and engineering leaders to establish program plans and milestones, proactively managing risks and setting clear objectives.
• Drive roadmap alignment across product areas, ensuring strategic goals are met through effective cross-functional coordination.
• Lead transformation initiatives and develop strategic roadmaps, fostering a collaborative environment to achieve alignment.
• Advocate for engineering excellence by supporting reliable software systems and improving productivity across teams.
• Partner with Software Engineering, Platform Infrastructure, and other key functions to maintain high-quality standards.
• Provide mentorship to junior TPMs, fostering their professional growth and enhancing overall program management capabilities.

What You'll Bring:

• 8-10+ years of experience in software development program management across cross-functional projects.
• 5+ years in a program management role.
• Expertise in Agile methodologies and tools.
• Demonstrated ability to navigate software engineering challenges.
• Proven ability to work effectively with both technical and non-technical team members.
• Experience coordinating release schedules and building sustainable processes.
• Hands-on expertise in automation and scripting, enabling the creation and optimization of workflows to automate various processes efficiently.

Preferred Qualifications:

• Background in a growth-stage or tech company.
• Skilled in decomposing products or features into technical components and dependencies.
• Experience in software development with one or more general-purpose programming languages.Familiarity with Jira and Confluence tools.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Time off for your birthday
• Focus on your career growth:
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Income protection and life assurance
• Employee Assistance Program - including 24/7 GP & free legal advice
• Pension plan contributions
• Discounted gym membership
• Bike2Work
• Season ticket loan
• Social events & Thursday happy hours
• Free lunch 2 days per week

The best connections happen face-to-face, whether you're sitting down to dinner or having coffee with a coworker. That's why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week - giving employees the best of both worlds: in-person collaboration and flexibility.

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We're committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.