Benefits Analyst

OpenTable, Inc.; City of Westminster; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

5 weeks vacation

Private health & dental insurance

Hybrid work model

Mental health focus

Company-paid therapy sessions

Job summary

OpenTable, a Booking Holdings company, seeks a Benefits Analyst to own day-to-day administration of health, retirement, leave, and wellbeing programs across EMEA. You will drive renewals, open enrollment, and plan design with brokers and carriers while ensuring compliance and accurate system configurations.

You will analyze utilization and cost trends, partner with cross-functional teams, and communicate complex data in executive-ready formats.

Qualifications

• 3+ years of progressive EMEA benefits experience.
• Deep knowledge of EMEA benefits compliance and governance protocols.
• Hands‑on experience with HRIS and benefits configuration.

Responsibilities

• Lead end-to-end planning and execution for annual renewals, open enrollment, and plan design updates with brokers and carriers.
• Analyze benefit utilization, cost trends, and benchmarking data for program enhancements.
• Ensure regulatory compliance and governance for all benefit plans including notices.
• Support leave of absence policy definitions and administration across EMEA.
• Partner with vendors and maintain accurate records on benefits platforms.
• Handle high-tier benefits inquiries and educate teams on plan administration and changes.
• Track and administer vendor invoices with Accounts Payable for timely payments.

Skills

Benefits administration

Regulatory compliance

Data analysis

Vendor management

Communication

Cross-functional collaboration

Leave of absence policies

French and/or German language

Education

Bachelor's degree in HR or related field

Tools

HRIS

Benefits platforms

Open Enrollment tools

Job description

The Benefits Analyst turns our total rewards strategy into impactful, easy-to-use programs that support employees across their work and life journeys. In this role, you will own the day-to-day administration, continuous improvement, and compliance of our health, retirement, leave, and wellbeing offerings. By bridging strategic planning with hands‑on operational excellence, you will ensure seamless plan delivery, accurate system configuration, and clear employee communications. You will also partner closely with cross‑functional teams to provide empathetic support and drive innovative, data‑backed program enhancements.

• Lead end‑to‑end planning and execution for annual renewals, open enrollment, and plan design updates while managing relationships with brokers and insurance carriers to ensure service quality and cost‑efficiency.
• Analyze benefit utilization, cost trends, and market benchmarking data to propose innovative program enhancements aligned with our global philosophy.
• Execute and maintain strict regulatory compliance and governance for all benefit plans, including funding compliance, non‑discrimination testing, and required annual notices.
• Support policy definition, workflow enhancement, legal notices, and administration for leave of absence programs across EMEA.
• Partner with benefit vendors and maintain accurate, up‑to‑date records on various benefits platforms, configuring systems and managing benefits data where applicable.
• Manage high‑tier benefits inquiries via internal ticketing systems and educate cross‑functional teams on ongoing plan administration, open enrollment changes, and policy updates.
• Own the tracking and administration of benefits vendor invoices and records, collaborating with Accounts Payable to support accurate processing and timely payment.
• 3+ years of progressive EMEA benefits experience, with proven experience leading plan administration, annual renewals, and open enrollment end‑to‑end.
• Deep knowledge of EMEA benefits compliance and governance protocols.
• Hands‑on experience with Human Resources Information Systems, demonstrating proficiency in benefits configuration, open enrollment setups, and integration troubleshooting.
• Proven track record of setting and administering leave of absence policies and holding brokers, providers, and technology vendors accountable to service levels.
• Strong communication and analytical skills with the ability to translate complex benefit data into clear executive recommendations and employee‑friendly guidance., Experience supporting benefits in a fast‑paced technology, marketplace, or matrixed global company.
• Knowledge of global statutory and supplemental benefits.
• French and / or German language skills.
• Experience maintaining ticketing systems and internal knowledge bases.
• Relevant industry credentials such as Certified Employee Benefit Specialist, Certified Benefits Professional, or equivalent human resources certifications.

With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world‑class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

• 5 weeks paid vacation
• Private health & dental insurance
• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well‑being
• Company‑paid therapy sessions through SpringHealth
• Company‑paid subscription to Headspace
• Annual company‑wide week off a year - the whole team fully recharges (and returns without a pile‑up of work!)

Paid parental leave Time off for your birthday Paid volunteer time Focus on your career growth:

• Development Dollars
• Leadership development
• Access to thousands of on‑demand e‑learnings

Travel Discounts Employee Resource Groups Income protection and life assurance Employee Assistance Program - including 24/7 GP & free legal advice Pension plan contributions Discounted gym membership Bike2Work Season ticket loan Social events & Thursday happy hours Free lunch 2 days per week The best connections happen face‑to‑face, whether you're sitting down to dinner or having coffee with a coworker.

That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week‑giving employees the best of both worlds: in‑person collaboration and flexibility.

Work Environment & Flexibility At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we’re building a team as dynamic as the diners and restaurants we serve-and fostering a culture where everyone feels welcome to be themselves.