Onboarding & Implementation Lead — End-to-End

Versende Ltd; Greater Lincolnshire; On-site; GBP 35,000 - 40,000; Full time

Job summary

Versende Ltd in Lincolnshire is building a new onboarding function for a growing telecoms provider, taking complete ownership from contract signed to live implementation. The role is Lincoln-based, office-focused, and offers a clear path to scale the function as the business grows.

You will lead the onboarding journey end-to-end, coordinating provisioning, porting, and installation while setting SLAs, KPIs and robust reporting.

Qualifications

• Experience managing a customer implementation journey with multiple moving parts.
• Ability to build process, introduce accountability and create an excellent customer experience.
• Experience leading onboarding teams in a fast-moving environment.
• Telecoms onboarding or provisioning experience is an advantage.

Responsibilities

• Own the end-to-end onboarding journey from sales handover through go live.
• Oversee provisioning, installation, number porting and onboarding dependencies.
• Introduce milestones, ownership and clear communication with customers.
• Identify and resolve bottlenecks, aged orders and recurrent failures.
• Build strong cross-functional relationships and establish onboarding SLAs and KPIs.
• Lead, coach and grow the onboarding team as the function expands.

Skills

Operational leadership

Process improvement

Team leadership

Self-starter

Job description

Versende Ltd in Lincolnshire is building a new onboarding function for a growing telecoms provider, taking complete ownership from contract signed to live implementation. The role is Lincoln-based, office-focused, and offers a clear path to scale the function as the business grows.

You will lead the onboarding journey end-to-end, coordinating provisioning, porting, and installation while setting SLAs, KPIs and robust reporting.