Customer Onboarding Executive

Versende Ltd; Manchester; On-site; GBP 25,000 - 45,000; Full time

Job summary

Versende Ltd in Manchester is building a dedicated onboarding role to take customers from signed contract to go live. This is not an admin position; you’ll own a portfolio end-to-end and be the single point of contact throughout the process.

Key tasks include coordinating provisioning, installs, number porting and connectivity, chasing teams to keep orders moving, and ensuring paperwork is correct before progress. Based in Spinningfields, the role offers clear growth.

Qualifications

• Must be highly organized with the ability to juggle multiple tasks and stakeholders.
• Experience or exposure to onboarding processes in telecoms, connectivity, or hosted telephony preferred.
• A background in logistics, utilities, IT, or similar settings welcome.

Responsibilities

• Own customers from sales handover to go live and manage the end-to-end onboarding process.
• Coordinate provisioning, installs, number porting and connectivity for each order.
• Chase Sales, Technical, Engineering and suppliers to keep orders moving and prevent delays.

Skills

Onboarding

Coordination

Telecoms experience

Job description

A business telecoms provider in Manchester, growing fast off the back of the 2027 copper switch off, needs someone to take new customers from signed contract to go live and be the one name they deal with the whole way through.

Not an admin role. Not a ticket queue. Your own portfolio, start to finish.

The job

• Own your customers from sales handover to go live
• Coordinate provisioning, installs, number porting and connectivity
• Chase Sales, Technical, Engineering and suppliers to keep orders moving
• Check the paperwork is right before an order progresses, because that is where things go wrong
• Update customers even when there is nothing to report, because silence is what they complain about
• Spot delays early and escalat them instead of sitting on them
• Hand over cleanly to the Customer Experience team once the customer is live

Measured on time to live, onboarding SLA, aged base, handovers and how well you communicate.

You

Organised, with several plates spinning and none of them dropping. Confident on the phone. The sort of person who takes it personally when a customer gets let down.

Telecoms, connectivity or hosted telephony experience helps. So does any background where you have run installs or complex onboarding. If you have done it in logistics, utilities, IT or anywhere else, apply.

Office based in Spinningfields, Manchester.

£25,000-£30,000 basic, £35,000-£45,000 OTE, in a business where this function is being built out and there is room to grow with it.