Onboarding & Growth Specialist (Hybrid & ROI)

Autotrader; Manchester; Hybride; GBP 28 000 - 32 000; Plein temps

Avantages offerts par ce poste

Annual equity shares (10%)

Hybrid work model (office + home)

Private medical cover

Pension scheme

24/7 online GP access

Résumé du poste

Autotrader is seeking a Customer Onboarding Specialist to manage the onboarding journey for around 50 accounts at a time in their first three months. You will blend training, market insights, and consultative selling to unlock ROI and build confidence on our platform.

The role offers a structured path into Account Management, with opportunities to work B2B or B2C accounts and flexible hybrid/remote arrangements across the UK.

Qualifications

• Sales background in B2B or B2C environments.
• Experience meeting targets and KPIs.
• Ability to explain complex product features and data insights.
• Empathy, active listening and influence.
• Strong time management and administrative skills.

Responsabilités

• Onboarding and engaging new and returning customers through their first 3 months, building trust and setting up long-term success.
• Deliver interactive platform training with product walkthroughs to upskill clients and improve advert response rates.
• Provide data-driven market insights to guide customers toward the best package for their goals.
• Conduct consultative conversations to identify growth opportunities and recommend tailored solutions.
• Collaborate with Account Managers to ensure smooth handovers and long-term account management exposure.
• Handle day-to-day admin tasks to maintain efficient workflows and high service levels.

Connaissances

Sales experience

Onboarding experience

KPIs experience

Communication skills

Time management

Description du poste

Autotrader is seeking a Customer Onboarding Specialist to manage the onboarding journey for around 50 accounts at a time in their first three months. You will blend training, market insights, and consultative selling to unlock ROI and build confidence on our platform.

The role offers a structured path into Account Management, with opportunities to work B2B or B2C accounts and flexible hybrid/remote arrangements across the UK.