Customer Onboarding Specialist

Autotrader; Manchester; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Annual equity shares (10%)

Hybrid work model (office + home)

Private medical cover

Pension scheme

24/7 online GP access

Job summary

Autotrader is seeking a Customer Onboarding Specialist to manage the onboarding journey for around 50 accounts at a time in their first three months. You will blend training, market insights, and consultative selling to unlock ROI and build confidence on our platform.

The role offers a structured path into Account Management, with opportunities to work B2B or B2C accounts and flexible hybrid/remote arrangements across the UK.

Qualifications

• Sales background in B2B or B2C environments.
• Experience meeting targets and KPIs.
• Ability to explain complex product features and data insights.
• Empathy, active listening and influence.
• Strong time management and administrative skills.

Responsibilities

• Onboarding and engaging new and returning customers through their first 3 months, building trust and setting up long-term success.
• Deliver interactive platform training with product walkthroughs to upskill clients and improve advert response rates.
• Provide data-driven market insights to guide customers toward the best package for their goals.
• Conduct consultative conversations to identify growth opportunities and recommend tailored solutions.
• Collaborate with Account Managers to ensure smooth handovers and long-term account management exposure.
• Handle day-to-day admin tasks to maintain efficient workflows and high service levels.

Skills

Sales experience

Onboarding experience

KPIs experience

Communication skills

Time management

Job description

About Us

You've probably heard of Autotrader, but do you know what we're all about?

About Us

We're the most trusted, most visited automotive marketplace in the UK. A heritage brand and a tech innovator. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but we’re also the place for pretty much everything else on wheels, from e‑bikes to caravans. In the automotive world, change is a constant, that’s why we take our job of untangling the complex car‑buying journey very seriously. At our core, we’re all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together. Autotrader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you.

About The Job

Join our Sales & Partnerships community as a Customer Onboarding Specialist, taking ownership of the onboarding journey for new and re‑engaged clients. In this role, you will act as a trusted digital partner to around 50 accounts at a time during their crucial first three months. By blending interactive training, data‑backed market insights, and consultative selling, you will help customers unlock maximum ROI and build long‑term confidence on our platform. This role serves as the ideal springboard for your career, offering a structured pathway into an Account Manager role alongside cross‑functional exposure. Prior B2B experience is not required—whether your background is in B2C or B2B, we will provide all the commercial development you need.

What You’ll Be Doing

• Customer Onboarding & Engagement: Guide new and returning customers through their first 3 months, building immediate trust and setting the foundation for long‑term success.
• Interactive Platform Training: Deliver engaging product walkthroughs to upskill clients, optimise their advert response rates, and drive maximum return on investment.
• Data-Driven Consultation: Use market trends and platform insights to provide credible advice, ensuring customers remain on the ideal package for their commercial goals.
• Revenue & Growth Opportunities: Conduct consultative conversations to identify growth areas, recommending tailored solutions that boost platform adoption and value.
• Seamless Collaboration & Handovers: Work side‑by‑side with Account Managers, completing smooth account transitions and gaining direct exposure to long‑term account management strategies.
• Account Administration: Manage essential day‑to‑day administrative tasks to maintain seamless workflows and high service levels.

What We're Looking For

• Sales, retention, or onboarding background in B2B or B2C environments
• Experience meeting targets, hitting KPIs, and identifying business growth
• Ability to take complex product features or data insights and explain these simply
• Empathy, strong active listening, and influence
• Strong time-management and administrative skills

During our application process, you will be asked two questions to help us learn more about you and how you align with our values. These will be used as part of our selection criteria, to determine if we progress your application further.

Benefits

We’re offering a salary of £27,500 – £32,000, plus an additional 10% of your salary awarded to you in shares each year. These awarded shares will become yours in yearly instalments over the next three years, and you can choose to either sell them or keep them as shares.
You'll have 28 days holiday per year, and that's in addition to bank holidays and half day closures on Christmas and New Year's Eve.
That’s not all. You'll be enrolled in our pension scheme, where our standard contributions are 7% and employee contributions are 5%. We also have comprehensive private medical cover, enhanced family leave provisions, a car salary sacrifice scheme, share‑save options, and much more.
We always want to give you the support you need and help prioritise your wellbeing, that’s why we provide access to 24/7 online GP and dentist, as well as specialist support for assisted fertility, gender dysphoria, menopause, period care plans and lots more.
On top of all that, our hybrid model, Connected Working, combines the best of both worlds – office and home working. You'll spend a minimum of 3 days a week in the office with your team, focused on collaboration and connection.
Additionally, we have our remote‑first periods at set times during summer and winter. During these periods, you can work remotely anywhere in the UK and from certain locations abroad.
Alongside a wide range of benefits, we'll help you settle in with confidence from day one. If you're successful, one of the first things you'll experience is our tailored new‑starter induction programme, Great Start, designed to help you feel welcome, connected, and set up for success.