User Enablement Specialist

Beam; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Beam Up Ltd is looking for a dedicated professional to lead implementation projects and manage customer training across the UK. You will be responsible for ensuring users have a seamless onboarding experience and drive technology adoption.

The ideal candidate is a confident facilitator, a structured project manager, and genuinely cares about user success. You will collaborate cross-functionally and continually refine training materials to meet user needs.

This role requires a commitment to fostering an inclusive and supportive work environment.

Qualifications

• Ability to make technology relevant to diverse users.
• Comfortable tracking project timelines and risks.
• Effective communication with frontline workers and teams.

Responsibilities

• Manage end-to-end implementation processes.
• Conduct onboarding and training sessions for users.
• Monitor usage and performance metrics for accounts.
• Coordinate efforts across Customer Success, Product, and Engineering.
• Improve onboarding materials based on user feedback.

Skills

Facilitation skills

Project management

Empathy

Data analysis

Organizational skills

Mission-driven

Job description

Owning implementation end-to-end

• Taking accounts from activation all the way through to sustained adoption

• Running structured onboarding and implementation programs, hitting milestones and keeping timelines on track

• Acting as the primary point of contact for users and project managers throughout the implementation journey

• Managing project scope, timelines, risks, and dependencies across multiple concurrent implementations

Leading customer-facing moments

• Running kickoff meetings, onboarding sessions, and structured training — live and remote

• Where necessary, travelling across the UK to support major onboarding moments in person

• Being a trusted point of contact for users before, during and after training.

• Delivering sessions that feel practical, high-energy, and relevant — even for repeat groups

Driving adoption and performance

• Monitoring usage across your accounts, spotting disengagement early, and acting on it

• Tracking implementation performance metrics — time-to-go-live, time-to-first-value, and more

• Identifying risks early, removing blockers, and driving mitigation plans to keep launches on track

Working cross-functionally

• Coordinating across Customer Success, Product and Engineering to keep implementations moving

• Feeding user patterns and blockers back to Product and CS so the tool keeps getting better

Building the function

• Improving guides, videos, and onboarding materials based on what you see in the field

• Contributing to scalable onboarding frameworks - templates, documentation, and implementation playbooks

You are

• A warm, confident facilitator: You can make technology feel relevant to someone who never asked for it. You bring energy to every session and know how to keep delivery fresh — even for repeat groups.

• A structured project manager: You're comfortable owning timelines, tracking milestones, and managing risks across multiple active implementations without dropping anything.

• Patient and empathetic: You connect with frontline workers, understand their challenges, and break down complexity without making people feel talked down to.

• Data-curious: You're comfortable in usage dashboards and implementation metrics — and you let the numbers guide where you focus.

• Organised and calm under pressure: You manage competing priorities across accounts, adapt quickly when things shift, and keep customers confident throughout.

• Genuinely mission-driven: You care about the people using this product, not just the product itself.

Reasonable adjustments

Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices.

We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required.

If you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so.

Please be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy.